Social Services Director
Position Summary:
This high-level management position directs and manages the 120+ employees of the Social Services Department for Marathon County. This includes program administration, personnel management, budgeting and fiscal management, and provider contracts. Mandated services include child protective services, youth justice, child support, and income maintenance. The work is performed under the direction and supervision of the County Administrator.
Essential Duties and Responsibilities:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Directs/manages the Social Services Department and administers mandatory programs as designated in state statute. Ensures compliance with local, state, and federal rules, statutes and requirements that govern applicable programs.
Consults with the Social Service Board pursuant to Wisconsin Statute 46.22.
Responsible for creation of long-range and strategic planning for department; prepares annual work plan, goals, and objectives.
Develops, implements, and oversees department policies and procedures.
Evaluates and monitors program effectiveness; creates performance improvement plans, prepares, and delivers performance reports.
Directs the preparation of the annual department budget; monitors, oversees and authorizes expenditures; research funding sources and directs the preparation of grant proposals and applications to obtain funding for department programs and services.
Determines allocation of agency resources and initiates requests for additional resources and structural changes to maximize existing resources, including modifications of employee positions.
Directs Request for Proposal contracting endeavors; oversees or directs the oversight of contracts with other agencies and service providers.
Supervises Child Welfare, Business, Child Support, and Income Maintenance Managers. Interviews and selects personnel for key positions; provides and facilitates orientation, training, and instruction; coordinates, assigns and reviews work; approves leave; evaluates performance.
Responsible to review all employees’ performance ratings and assign discretionary wage adjustments annually.
Decides on actions related to personnel problems and concerns; approves disciplinary actions and discharges.
Responsible for an organized human service-related response to emergency management events, including support of a shelter and ensuring the needs of vulnerable individuals.
Acts as department liaison to the community, other agencies, the media, and the public. Is designee to represent the Department’s position on matters that pertain to the Department’s operations.
Provides policy interpretation, coordinates service delivery and planning with other County and community agencies.
Acts as lead staff to the Social Services Board and Health and Human services Committee.
Creates protocols to ensure effective customer service for voluntary and non-voluntary clients; monitors customer satisfaction and makes system improvements.
Creates and implements mechanisms to maintain strong organizational culture including employee engagement, effective communication learning opportunities and ongoing culture action plans.
Serves on Human Services Leadership Committee for North Central Health Care which provides community services on behalf of Marathon County as well as Lincoln and Langlade Counties.
Performs other related functions as required.
Qualifications:
Master’s Degree from an approved college/university in Social Work, Public Administration, Business Administration, or related field plus five years progressively responsible experience that includes three years in a management/supervisory capacity that demonstrates leadership in social service delivery OR equivalent combination of related education and experience. Valid driver’s license and driving record that meets County standards or other reliable means of transportation required.
Compensation:
Starting annual salary: $110,947.20 + County benefits
Deadline Note: