Social Services Coordinator (Long Term Care)

WHO WE ARE:
Wood County Norwood Health Center has a great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a background in mental health and a passion to help the members of our community, please consider joining our team!

WHAT WE OFFER:
In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and excellent benefits, including:
*Health Insurance – we offer low premiums and low deductibles, with excellent coverage!
*Dental Insurance
*Vision Insurance
*Wisconsin Retirement System (WRS) – This is one of the best-funded public pension plans in the U.S.!
*457 deferred compensation plan
*Vacation and Sick Time – Start accruing for both on your first day!
*10 Paid Holidays
*Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
*Life Insurance
*Short and Long-Term Disability
*Wellness Incentive Plan
*Public Student Loan Forgiveness (PSLF) program

Wage: $66,081.60 to $74,755.20/annually
Wage as of 7/1/26: $67,412.80 to $76,252.80/annually

Purpose of Position
The purpose of this position is to direct and oversee social services for Norwood’s long-term care/nursing home units, Crossroads and Pathways, according to applicable codes and regulations, including DHS 132 and 42 CFR Part 483. Functions include but are not limited to: supervising social services staff, ensuring regulatory compliance, directing and meeting residents’ social services needs, investigating and reporting, and providing psychoeducational services. The work is performed under the direction of the Administrator or Assistant Administrator.

Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
1.Interprets, updates and implements social services policies and procedures to ensure regulatory compliance. Designs and implements forms for procedures in coordination with Health Information Manager.
2.Assigns tasks and projects, directs and trains subordinate personnel, evaluates employee work performance, and supervises activities of Client Services Assistant.
3.Processes admissions. Receives and approves referrals for possible admission. Coordinates admission with referring individual, family, health care provider, or agency. Completes pre-admission Omnibus Budget Reconciliation Act (OBRA) level 1 and 2 PASRR screening as required. Completes admission data with information provided by individual or family.
4.Monitors PASRR compliance, including submitting changes in condition or biennial reviews. Completes quarterly rosters of specialized psychiatric rehabilitation services to the Department of Health Services (DHS).
5.Responsible to develop, update, and approve Social Services Care Plans. These goals and interventions will be individualized to match the skills, abilities, and interests/preferences of each resident in compliance with Federal and State regulations, to include identifying and promoting individualized, non-pharmacological approaches to care that meet the mental and psychosocial needs of each resident.
6.Initiates and gathers information for resident assessments and plans of care. Completes social service sections of the Minimum Data Set (MDS) according to the published calendar.
7.Assess for social determinants of health, including but not limited to social/family/caregiver support, housing and financial needs, and behavioral health needs.
8.Responsible to consult with staff regarding residents’ mental, psychosocial, and environmental factors to determine, and assist in meeting, residents’ needs. Formulates and records social service goals, and documents progress.
9.Participates in and documents resident care conferences and staffings and updates care plans as needed.
10.Investigates resident and family concerns/complaints/grievances. Directs determination of complaint/ grievance validity and in finding appropriate solution. Maintains grievance log/file and documentation. Completes concern form, missing items form, or AIIRS (accident, incident, injury reporting) documentation. Reports findings to Administrator and Assistant Administrator.
11.Assists Administrator and Assistant Administrator in investigating and reporting to the Division of Quality Assurance (DQA) via the Misconduct Incident Reporting (MIR) portal. Conducts interviews, compiles witness statements, drafts reports, edits care plans, provides staff education etc.
12.Provides staff education on documentation, behavioral approaches, interventions, and resident rights in conjunction with Head Nurse and Director of Nursing.
13.Participates in quality assurance activities and meetings. Gathers and records social services data (resident council, medication consent reviews, financial and personal possession logs, census changes, complaints/grievances, customer satisfaction surveys) for quality assurance purposes.
14.Coordinates referrals from facility to community placement or apartments. Arranges appointments and referrals to treatment providers and provides information on community resources and services.
15.Consults with nursing staff, psychiatrists, psychologists, legal services workers, licensed professional counselors, and other providers regarding resident needs. Refers residents for psychotherapy and substance use services.
16.Communicates with residents’ family members, guardians, legal service workers, and managed care case managers regarding changes in behavior, medical concerns, appointments, injuries, etc.
17.Monitors required consents and coordinates documentation completion with resident or guardians.
18.Assists fiscal staff, residents, and guardians with resident’s financial problems and needs, including insurance renewals. Provides information to residents’ family members and guardians regarding Medicare, Medicaid, and other financial assistance programs.
19.Consults with local income maintenance consortiums and monitors Medicaid status, eligibility, and renewals.
20.Attends appointments and court hearings with residents and escort if behavioral concerns are present.
21.Monitors residents’ legal statuses to ensure proper status maintained for placement on units, including mental health commitment, guardianship, and protective placement. Maintains knowledge of DHS Chapter 55 regarding guardianship and protective placements and DHS Chapter 51 regarding mental health commitments. Participates and provides documentation for annual protective placement reviews and recommitments.
22.Writes guardian court reports, assessments, correspondence, and progress notes.
23.Consults with attorneys regarding court actions. Testifies in court proceedings as needed.
24.Counsels clients in crisis and provides support while addressing psychosocial needs, behavioral concerns, etc.
25.Assists with state surveys relative to social services and makes recommendations to correct identified problem areas.
On call for reportable events and to provide staff guidance regarding emergent resident behavior
26.Makes any necessary referrals for guardianship proceedings or to appropriate agencies in cases of financial, psychiatric, rehabilitative, or social problems that the facility cannot serve.
27.Attends monthly resident council meetings.[KW1]
28.Conducts and leads psycho education groups and 1:1 psycho education.
29.Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
30.Maintains knowledge of human behavior, acute and chronic mental illness treatment strategies, and current social work principles, practices, and theory.
31.Responsible to know and practice the safety policies of the County and Norwood. Perform all job tasks in a safe and responsible manner.
32.Must be familiar with and exemplify the Wood County Core Values and serve with courtesy and respect in accordance with the Wood County Code of Conduct.

Additional Tasks and Responsibilities
While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.
1.Photocopies and faxes materials.
2.Assists with resident outings. Escorts clients.
3.Conducts facility tours.
4.Conducts staff training and education.
5.Participates in in-service and other training as assigned.
6.Communicates and interacts professionally, effectively and tactfully with residents, patients, visitors, families and peers.
7.All other duties as assigned.

Minimum Training and Experience Required to Perform Essential Job Functions
Bachelor’s degree in Social Work or related field, one to two years social work experience preferably in a long-term care facility or working with individuals that are chronically and or acutely mentally ill, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Certified Wisconsin Social Worker required. A valid Wisconsin motor vehicle operator’s license required.

AA/EEO

https://careers.woodcountywi.gov/

Deadline Note: