Program Supervisor – Winnebago County Shelter Care

Application Deadline: 2021-08-31
Job Type: County
Job Description:

Lutheran Social Services of WI and Upper MI in partnership with Winnebago County Human Services is currently seeking a Program Supervisor for the Winnebago County Shelter Care program. Winnebago County Shelter Care offers short-term residential placements for boys and girls ages 10-17. The facility can provide services to up to 8 youth at any given time. Typically, youth stay at the facility on a short-term basis with stays of less than 45 days. You are placed in shelter care for a variety of reasons including 72-hour holds, temporary physical custody, emergency placement change, and children in need of protective services. The right candidate will have a Bachelor’s degree in Human Services-related field and a minimum of five years’ work experience in case management.

The Program Supervisor leads a team of professional and paraprofessional staff who provide direct services to youth placed at the facility and is responsible for effective coordination of the day-to-day operations of the program. Partners with a Winnebago County Department of Human Services social worker who assists with programming and supportive services. Ensures compliance with all contractual and licensing requirements. Promotes and models a trauma informed approach in all aspects of the program.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Develops, updates, and implements all necessary policies and procedures for the Shelter care facility and staff. Assures compliance with state regulations as outlined in Wisconsin Administrative Code DCF 59. Reviews and assures compliance with admission regulations and requirements under Wisconsin Statutes chapter 48 and 938.
Monitors facility purchases, ensuring all purchases are cost-effective.
Provides guidance and modeling to all shelter care staff related to trauma informed care, youth development, programming, schedules and services. All services are to be managed and performed with a trauma informed approach, with an effective working partnership with youth, client families, Winnebago County Department of Human Services staff and community partners.
Monitors and evaluates overall effectiveness and appropriateness of the program.
Manages all staffing schedules.
Organizes, distributes, and delegates work to direct reports fairly and impartially. Provides clear and appropriate direction, training and coaching to employees.
Ensures that staff has the resources and flexibility to perform, improve, and learn in their jobs. Keeps open communication with subordinates, listens to them, and provides feedback. Positively motivates, mentors, and leads employees. Provides appropriate and timely performance evaluations for all subordinates.
Applies LSS standards in handling of all employment actions taken regarding staff.
Expected to understand productivity expectations, communicate, and uphold the standards that have been established for the roles and programs in the region.
Collaborates with and takes direction from the Winnebago County DHS Program Supervisor – Juvenile Intake and Child Welfare Division Manager, as well as LSS Director.
Collaborates with Winnebago County DHS Social Work Specialist(s).
Provide direction, assistance and guidance to shelter care staff after hours, as needed.
Interviews and participates in the selection of new employees, and assures each new employee moves through an orientation process that is welcoming and provides a solid foundation and understanding of the position’s work duties.
Reviews staff’s assessment and engagement skills, communication, approach, and decision-making with youth, client families, and Winnebago County Department of Human Services (WC DHS) staff to determine staff learning needs and assures learning needs are met within a reasonable time frame.
Provides effective verbal and written communication to assure the learning and understanding of work position duties, requirements and accountabilities.
Interprets, communicates, trains and implements all Federal and State laws and mandates in conjunction with department management and local partners.
Communicates, trains and monitors staff’s compliance with all policies and procedures.
Addresses and resolves conflicts and manages stress in a professional manner, including actively engaging in professional and personal activities which help mitigate the impact of secondary traumatic stress.
Assesses and addresses service delivery needs and effectiveness with all contract providers.
Participates in developing, implementing, monitoring and assessment of programs and services, including grant writing and reporting as required.
Participates as a member of the LSS and Winnebago County DHS management team responsible for quality cost-effective services and is responsible for supporting and facilitating management decisions regarding services, programs and staff’s work.
Participates in community initiatives to determine, establish and review community-based services.
Performs other related duties as may be assigned.

AGENCY REQUIREMENTS (Required of all employees):

Must comply with applicable service regulations as well as agency and departmental policies and procedures.
Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
Must support the Mission, Vision and Values of the Agency.
Represent LSS internally and externally as a servant leader in thought, words and actions


Select, train, assign, coach, and evaluate team members.
Support day-to-day functioning of the program staff to ensure timely implementation and quality of the agency goals and strategies.
Ensure communication and implementation of agency-wide policies and procedures to team members.
Schedule and facilitate staff meetings on an ongoing basis.
Partner with others as necessary to respectfully address and resolve human capital issues including promotion, coaching, and other performance matters.
Ensure effective use of LSS Human Capital to meet best practice standards as well as ensure individual and staff safety.
Act as a role model for employees to exemplify how to be an LSS Employee of Choice.
Act as a role model for colleagues to exemplify the philosophy and program design of collective leadership.
Understand and communicate LSS mission, vision, values and best practice to staff.
Public Service Loan Forgiveness (PSLF)
By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
Medical/Dental/Vision Insurance
Flex Spending for Dependent & Health Care
Mileage reimbursement
Paid Time Off
10 Paid Holidays
Ability to Contribute to 403B
LSS makes annual raises a priority for employees
Employee Assistance Program
Service Awards and Recognition


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


A Bachelor’s degree from an accredited institution of higher learning in Social Work (preferred) or another Human Services-related field is required. A Master’s degree is preferred.
A minimum of five years’ work experience performing case management or related services with children, youth and families. Experience working in youth placement setting is preferred.
Supervisory or leadership experience preferred.
Work experience with Wisconsin State Statutes, preferably with Chapters 938 or 48
Experience with Wisconsin Administrative Code DCF 59 preferred.
Must be able to complete state-identified child welfare supervisor core training curricula as determined by WC DHS and state Department of Children and Families.
Possess current valid driver’s license and access to a vehicle to perform required work duties.


The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

Possess and keep current Wisconsin Chapter 457 State Social Worker license/certification or ability to and obtains such within one year of hire is required.


Knowledge of State and Federal laws and mandates that govern work performed by staff to the degree that supervision assures compliance with laws and mandates.
Knowledge of youth development and age-appropriate programming.
Knowledge of LSS, WC DHS and community resources.
Knowledge of Trauma Informed service delivery and ability to model and instruct such with staff.
Possesses assessment, intervention and de-escalation skills to the degree that supervision affords and provides sufficient staff learning and guidance assuring effective service delivery.
Ability to assess and effectively communicate and address outside service providers service delivery and effectiveness.
Ability to work cooperatively and effectively with all LSS and WC DHS staff and with community service providers.
Ability to provide necessary and supportive supervision to staff in a stressful work environment.
Ability to understand, accept, instruct and carry out policies, procedures and directives.
Strong written and verbal communication skills including listening skills.
Computer skills including experience with Microsoft Office applications and ability to learn and use state and agency required computer software.


Ability to communicate both in verbal and written format, effectively and efficiently in job.


Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.


The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job allows the employee to vary physical position or activity for comfort. The employee will need to effectively function in a normal office setting utilizing standard office equipment including telephone, computer, printer, photocopier, and scanner. The employee may be required to stand and /or walk for 8 hours or longer.

While performing the duties of this job, the employee is frequently (34% to 66% of the time) required to stand, sit, talk, hear, twist, use fine manipulation/fingering. In addition the employee is occasionally (1% to 33% of the time) required to bend, stoop, kneel, crouch, climb/descend stairs, reach above and below shoulder height, grasp and handle objects. The worker is rarely (less than 1% of the time) required to pull /push up to 50 lbs, operate foot controls. The employee may be required to lift up to 50 lbs rarely, and up to 25 lbs occasionally.

While performing the duties of this job, the worker is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position.

The employee must react appropriately in times of crisis that may include youth aggression.

The incumbent of this position works in a residential treatment environment. The incumbent will also be exposed to outdoor conditions during group or individual activities with the youth, (such as gardening, playing basketball) and when traveling on company business. Occasional outdoor maintenance will be required, such as shoveling of snow.

The noise level in the work environment is usually moderate, occasionally loud.

TRAVEL: Ability to travel on day trips as required. Some overnight travel may be required.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.


Bachelor Degree or better in Hum. Serv. or Related Field.

Licenses & Certifications

Certified Social Worker
Driver’s License

Deadline Note: Posting is ONGOING until position is filled

As administrator of the Wisconsin Extension Association (WEXA), we at #WisCounties are proud to be a part of the 2021 #FarmTechnologyDays. Pictured (R-L) WEXA Board President and Eau Claire County Supervisor Colleen Bates and WCA's WEXA Administrator @chelsfibert. @NACoTweets

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