Brown County Health and Human Services offers exciting challenges, personal growth opportunities and a chance to make a difference, all while preserving a strong work-life balance. As an employee, you will have the opportunity to serve individuals and families within your own community. Come and see all that Brown County has to offer!
Telework may be considered upon successful completion of training.
Our Economic Support Unit is looking for self-motivated, organized and detail-oriented individuals to join our team now!
Accepts overpayment requests from Economic Support staff in the Bay Lake Consortium and completes all overpayment calculations, data entry, and necessary paperwork for Economic Support overpayments. This calls for extensive knowledge in the areas of Medicaid, Badgercare, Foodshare, and Child Care policies.
Reviews cases and gathers all information necessary to complete overpayment calculations, requiring an understanding of complex state and federal regulations.
Researches all related program policy to ensure correctly applying policy to overpayment calculations. Analyze, interpret, and reconstruct cases with a high level of accuracy.
Calculates overpayments on worksheets or CARES simulation. Makes all CARES entries to establish overpayment claims. Recognizes potential program violations and subsequently shares findings with County of residence designated staff.
Utilizes various systems including CWW, CARES, KIDS, CCAP, Forward Health, CSAW and ECF while maintaining a high level of confidentiality with case information and sensitive data accessed through restrictive systems.
Testifies at fair hearings, or in court when necessary, regarding overpayment calculations. Assists ESS in preparing for fair hearings and ensures all necessary paperwork is sent to Division of Hearings and Appeals.
Responds to inquiries from customers regarding overpayment and collection notices, repayment agreements and tax intercept certification.
Participates in the overpayment collection process, including preparing judgments and participating in the State & Federal Tax Intercept program.
Compiles and maintains overpayment data for reporting and tracking purposes.
Minimum Qualifications Required
Education and Experience:
Associates degree in a business or human services related field, plus 12 months experience as an Economic Support caseload; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.
Knowledge, Skills & Abilities
Extensive knowledge of state and federal economic support programs, procedures and related requirements.
Extensive knowledge of economic support program policies, both past and present.
Ability to deal with the clients and public in a tactful, confidential and professional manner.
Ability to analyze and interpret complex program policies.
Ability to utilize a personal computer and the required software such as but not limited to word processing and data base management software.
Demonstrated ability to calculate fraud overpayments with a high degree of accuracy.
Ability to work independently and to exercise sound judgment.
Ability to prepare written and statistical reports.
Ability to establish and maintain effective working relationships with supervisors, staff and outside agencies.
Ability to communicate effectively, both orally and in writing.
Ability to work the required hours of the position.