Lafayette Hospital + Clinics (LH+C) – Rehab Services Aide

Job Title: Rehabilitation Services Aide
Reports to: MHLC Rehabilitation Services Manager Position

Qualifications:
• High School diploma or equivalent
• Experience in medical office work, CNA, or comparable experience

Position Summary:
• The Rehabilitation Services Aide role is to be the primary person responsible for taking referrals, scheduling, determining insurance approval for rehabilitation services, maintaining patient records and maintaining the rehabilitation services therapy office.
• The Rehabilitation Services Aide will perform patient set-up and maintain treatment areas and equipment in proper order for treatments.
• The Rehabilitation Services Aide will assist physical therapy, cardiac rehab, occupational therapy and speech therapy.

Essential Duties:
• Responsible for accepting patient referrals and obtaining all required information, to include but not limited to:
o Getting approval for treatment of patients under 18 years of age.
o Obtaining therapy orders.
o Obtaining initial insurance approval prior to the initial evaluation.
• Responsible for scheduling patient and non-patient care time for all staff in a way to allow quality patient care and maximize efficiency of the department.
• Responsible for assisting with the budget process, quality assurance, form development, policy and procedure development as needed.
• Responsible for documentation of all patient related information regarding scheduling and insurance coverage accurately.
• Responsible for the management of all incoming and outgoing mail.
• Responsible for the performance of clerical duties including, but not limited to: copying, typing, filing, and communication with patients and other health care professionals.
• Ability to demonstrate good telephone skills by answering incoming calls and taking accurate messages and/or contacting therapist as needed.
• Ability to demonstrate proficient computer skills.
• Ability to always greet and interact with patients, families and staff with courtesy and respect.
• Extensive knowledge of the organization policies, procedures, systems and objectives.

Equipment to be used:
• Use of office equipment such as telephone, copy machine, FAX, paging system, etc.

Skills:
• Must have strong interpersonal and organizational skills.
• Must have an understanding of the physical and emotional stresses that occur with illness and disease and be able to work with individuals under these stresses.
• Must be able to interact and practice in collaboration with a variety of healthcare professionals.
• Must have the ability to motivate people and create a positive work environment.
• Must have the ability to resolve problems quickly and effectively.
• Must display a high degree of emotional maturity while keeping difficult situations in proper perspective.

Physical Demands:
• Full range of body motion and dexterity to allow for the significant handling, transferring, pushing/pulling, and lifting of patients and equipment.
• The ability to frequently lift, carry, push, or pull up to 75 lb. and occasionally lift, carry, push, or pull over 75 lb.
• Standing and walking 85% of the time and sitting 15% of the time.
• Eye-hand coordination, finger dexterity, odor and color perception and discrimination, functional visual ability and depth perception, functional sound perception and discrimination
• Frequent bending, kneeling, climbing, twisting, reaching at/or above and below shoulder level, and balancing.
• Wearing gloves and other protective equipment
• Working under stressful conditions or working irregular hours

Typical Mental Demands:
• Ability to deal with pressure to meet deadlines, to be accurate, to handle constantly changing situations, and to create a positive work environment.
• Ability to deal with a variety of people, stressful situations, and handle conflict, while maintaining a positive work environment.
• Ability to communicate in a professional manner both verbally and in writing.
• Ability and willingness to gain new skills and knowledge necessary for the performance of essential job functions.
• Ability to give, receive and analyze information for the performance of essential job functions.
• Must be mentally adaptable and flexible in dealing with a variety of people and facilities to create a positive work environment. Is frequently called upon to handle difficult situations.
• Must be able to deal with a variety of emotions and frustrations. Emotional stability and personal maturity are important attributes in this position.
• Must be able to resolve problems, handle conflicts, and make effective decisions under pressure.
• Must be able to give, receive, and analyze information.
• Must be able to remember multiple messages, information, and task assignments for up to 8 hours.
• Must be able to effectively communicate, providing verbal feedback and written documentation in a professional manner. Requires public contact and excellent interpersonal skills.

Working Conditions
• Exposure to disagreeable odors, communicable diseases, and bodily fluids; exposure to chemicals such as disinfectants, cleansers, soap, etc.; exposure to latex, plastic, and other materials used for personal protective equipment.
• Exposure to unpredictable patient behaviors.
• Requires independent car travel to facilities.

Employee Responsibility in an Emergency:
As an employee of Memorial Hospital of Lafayette County, you are expected to respond to emergencies involving the safety of patients, other employees, visitors and the facility. This includes the ability to assist with a possible evacuation of facility if that has been deemed necessary.

Management Statement:
This job description is not intended to be all inclusive. The employee will also perform other reasonable job related duties as assigned by the Hospital Committee. The Hospital Committee reserves the right to change job responsibilities, duties and hours as needs prevail. This document is for management communication only and not intended to imply a written or implied contract of employment.

https://www.lafayettecountywi.org/hr/job-opening/lhc-full-time-rehab-services-aide

Deadline Note: 11:59PM