IT Analyst – Senior Network
WHO WE ARE:
The City-County Information Technology Commission (CCITC) serves the City of Wausau, Marathon County, and North Central Health Care (NCHC) by providing the implementation, management, support and operation of information technology and information systems. We have specialized teams providing server and networking support, programming, PC support, voice services, helpdesk, 24×7 operations, and project management services.
Our Mission: We are one IT team bound together with one mission, to serve the community by helping our governmental partners use technology effectively.
CCITC full and part-time employees enjoy competitive salaries, flexible schedules, and a range of excellent benefits, including:
Pay for Performance System
Post-Employment Health Plan
Wisconsin Retirement System Defined Benefit Plan
Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
Optional life insurance
Income Continuation Insurance
Educational Reimbursement Program
457 Deferred Compensation Plans
Generous Paid Leave, and Holiday Time Off
Employee Recognition Programs and a Positive Workplace Culture
Participate as a senior member of the Network/Server support team. As a senior member of that team the individual in this position will focus on solution design and have the responsibility of installing and supporting systems in our environment.
Primary Areas of Responsibility:
Network Equipment: switches, routers, firewalls, WIFI controllers and access points
Servers: Windows Server operating systems, Active Directory, server hardware, storage area networks, virtual server software
Security: Firewalls, Active Directory, Public and Staff wireless
Voice Over IP: hardware and software
Digital Video: hardware and software.
Bachelor’s degree in MIS, Computer Science, or related field.
Five to seven years of progressively responsible network experience with at least several of the following skills: Network switching and routing, VMware, Microsoft Windows Server, Active Directory, SQL database administration, Intel based system hardware, VOIP, and advanced storage solutions, or any combination of education and experience that provides equivalent knowledge, skills and abilities.
Possession of a valid Wisconsin driver’s license and have own transportation to customer sites.
Certifications from Microsoft, Cisco, or recognized authority a plus.
EXAMPLES OF WORK PERFORMED:
Troubleshoots complex system failures and determines root cause of system outages. Recommends future facing solutions to legacy systems. Repairs problems and works with outside service personnel and contractors as needed.
Designs, installs, monitors, and maintains network equipment, switching and routing gear, security software, appliances and VOIP systems including interfaces to the public switched telephone network.
Designs, installs, maintains, and administers MS Server Operating Systems including Active Directory, File/Print and Exchange.
Designs, installs, maintains, and administers VMware virtualization software, management tools and interfaces.
Designs, installs, maintains, and administers digital video systems including system management tools and applications
Coordinate vendor and manufacturer support when necessary.
Excellent oral and written communication skills
Maintain confidential information.
Establish and maintain effective working relationships with fellow employees and the public.
Assists other IT staff during new project implementation and in resolving system issues. Provides general consulting assistance to other CCITC team members.
Responsible for establishing standards, creating procedures and training operations staff for the routine and daily maintenance of networked systems.
Audits backup programs.
Participate in second level on-call schedule for service outages.
Advise and assist with the preparation of the capital and operating budget for network system.
Keep skills updated regarding new technologies, product offerings, and industry best practices.
Performs duties in a manner that is consistent with the CCITC Mission, Vision and Core Values.
KNOWLEDGE, SKILLS & ABILITIES:
All listed duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Physical and Mental Abilities Required to Perform Essential Job Functions
Requires the ability to learn new concepts quickly.
Ability to sit, stand and focus
Unpack and move computer equipment
Language Ability and Interpersonal Communication
Requires the ability to perform mid-level data analysis including the ability to audit, deduce, assess, conclude, and appraise. Requires discretion in determining and referencing such to established criteria to define consequences and develop alternatives.
Requires the ability to persuade, convince, influence, train and monitor, in favor of a desired outcome. Requires the ability to act as a lead person.
Requires the ability to utilize a variety of reference, descriptive and advisory data and information such as computer documentation, lists, service requests, status reports, computer manuals, databases, technical operating manuals, procedures and guidelines.
Requires the ability to communicate orally and in writing with computer users, department personnel, vendor representatives and computer service personnel.
Work is normally performed in an office environment under generally safe and comfortable conditions with a limited risk of injury.
This position is remote eligible.
Federal law requires that any individual selected and hired into this position be fully vaccinated against COVID-19. Only those individuals with an approved medical or religious exemption are excepted from this legal requirement. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination unless a medical or religious exemption is approved.
Work may occasionally be performed in other safe and comfortable surroundings without exposure to adverse environmental conditions.
This position is an exempt, salaried position. The salary range is $67,677 to $81,226.
Also provided is a comprehensive employee benefits package including health and dental insurance and income continuation and life insurance, paid leave, holidays, deferred compensation, flexible benefit program, and Wisconsin Retirement System.