ISRS – CCS/CLTS PROGRAM SPECIALIST

Overview

FLSA: Non-Exempt This role is responsible to assist in the training and technical assistance of contracted providers and internal staff within the Comprehensive Community Services (CCS) and Children’s Long-Term Support (CLTS) programs. Employee is also responsible to organize, track, and monitor personnel documents for contracted providers to ensure program compliance. Employee assists, alongside program supervisors, in developing tools and tracking program outcomes.

Essential Leadership Functions

Act with Integrity and Build Trust

Demonstrate mutual respect, humility, and honesty in all interactions
Speak up appropriately, even when expressing unpopular viewpoints
Actively listen and remain open-minded to diverse perspectives
Drive for Results

Set clear goals and objectives to motivate self and others to achieve outcomes
Seek new opportunities to improve processes and drive sustainable results
Hold self and others accountable through consistent evaluation and monitoring
Develop Talent and Effective Teams

Foster a collaborative environment that encourages knowledge sharing and growth
Provide mentorship and support to help self and others reach full potential
Recognize and leverage diverse strengths within self and team
Lead with Vision and Strategy

Understand and communicate a compelling vision that aligns with organizational goals
Develop and execute comprehensive strategies to achieve long-term objectives
Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
Lead with Paradoxical, Critical, and Agile Thinking

Navigate complex situations by considering multiple perspectives
Adapt quickly to changes and uncertainties in the work environment
Make critical decisions using analytical skills, experience, and input from others
Build and Maintain Effective Relationships

Communicate and collaborate effectively with stakeholders across the organization
Influence others through coaching, consulting, and team-minded thinking
Develop and sustain partnerships that create positive outcomes for all stakeholders
Cultivate Community Engagement and Provide Excellent Service

Understand and address the needs and concerns of the community
Incorporate community perspectives into decision-making processes
Drive initiatives that create positive impacts beyond the organization
Demonstrate Emotional Intelligence

Show self-awareness and manage emotions effectively in challenging situations
Seek and respond constructively to feedback, even in the face of setbacks
Balance empathy with accountability when leading self and working with others
Essential Job Functions

Trains internal staff, contracted providers, and community partners regarding Comprehensive Community Services (CCS), Coordinated Services Teams (CST), and Children’s Long-Term Support (CLTS) programs. Training may include onboarding of new staff regarding program overview requirements and ongoing training based on trends or needs of providers.

Provides outreach to community agencies to assist with increasing vendor service array options.

Coordinates process improvement projects to meet the clinical and statutory guidelines of the program.

Helps organize, track, and evaluate data and outcomes.

Assist vendors in understanding and implementing billing standards/practices including state requirements within the CCS/CST/CLTS programs.

Serves as a vendor liaison regarding administrative and clinical communication updates.

Organizes and monitors provider personnel documents to ensure program compliance.

Performs data entry of CCS/CST/CLTS programs into data management systems/spreadsheets.

Assists vendors and Human Service employees with CCS/CST/CLTS program related questions and/or issues.

Assist with consumer and program feedback surveys.

Develops efficiencies using training and data tracking systems and processes.

In this public service position, employee is required to be courteous, cooperative, and respectful always, with the public and clients. Also establishes and maintains a courteous, cooperative, and respectful working relationship with other employees, supervisors, and public officials.

Related Job Functions

This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities

Clear and concise written and oral communication, with ability to clearly translate program standards and expectations.

Ability to train both internal and external partners on core competencies and other relevant topics, through dynamic and inclusive methods, aligned with values and vision of the Section and Department.

General understanding of physical and developmental disabilities, mental health and substance use disorders.

Statutory knowledge of DHS 36, DHS 46, Forward Health manuals for Psychosocial Community based services, and Home and Community Based Waivers services. Ability to clearly differentiate and guide vendors and staff through the intricacies of these detailed programs and mandates.

Ability to identify and create tools, troubleshoot, and create efficiencies for vendors and staff based on identified trends.

Ability to help others understand and navigate technical systems.

Knowledge in data management and ability to organize and develop tracking methods of complex data sets.

Ability to synthesize and present data/documentation, as well as provide accurate and understandable reports.

Ability to maintain effective working relationships with internal and external partners.

Ability to adapt to ongoing changes.

Training, Experience and Other Requirements

Excellent interpersonal, oral, and written communication skills for working and collaborating with a variety of internal and external partners.

Two years of related experience within organizations that serve a client population with diverse human services needs.

Computer literacy and experience using database software.

Training and experience related to CCS and CLTS programs is helpful.

https://jobs.dayforcehcm.com/en-US/laxcounty/CANDIDATEPORTAL/jobs/414

Deadline Note: