Human Services Quality Analyst Manager
HUMAN SERVICES QUALITY ANALYST MANAGER
The Human Services Quality Analyst Manager, reporting to the Director of Human Services, will help to improve access to programs and services for Kenosha County citizens and assure the quality and cost-effectiveness of county-supported programs through performance and outcome monitoring, quality improvement strategies and troubleshooting. This position will assist in utilization review and trend analysis; be participative in new grant development; assist the administration to assure accessible, quality care; and assist with special projects throughout Human Services.
Kenosha County is committed to Equity, Diversity and Inclusion and is an Equal Opportunity Employer.
2024 Hiring Range: $82,625 – $98,363 annually
Position Summary and Job Duties
• Work with Kenosha County’s network of service providers to establish and monitor contract performance and consumer outcome measures for contracted services
• Provide supervision for the Contract Specialist
• Develop/improve systems for reporting and reviewing monthly progress on performance measures and persons served to assure that goals are met and target populations are reached
• Identify system barriers to service quality or cost effectiveness; initiate quality improvement strategies such as NIATx, using stakeholder teams
• Assist with grant identification, preparation, monitoring and reporting
• Assist in troubleshooting with issues that may affect service delivery or costs, including review of regulations and communication with state officials
• Respond to and address consumer and family concerns
• Review contracts and goal setting with providers, annually and as needed
• Facilitate special projects to improve community programs while assuring services reach diverse populations
• Review monthly core service reports against performance goals relative to service units, persons served and other objectives; quarterly review of consumer outcome measures and follow up with management and providers
• Facilitate quality improvement projects, assembling key stakeholders to identify and test system changes to improve quality or cost effectiveness of services
• Acts as a liaison for providers on family concerns while respecting consumer privacy rights
• Assist with completion of Human Service’s annual reports
• Create and manage a Human Service monthly dashboard
• Produce outcome presentations for the County Executive and County Board
• Conduct specific case reviews with contracted staff at remote locations
• Monitor consumer centered outcomes for specific programs
• Serve as the Civil Rights Compliance Officer for Human Services programs
• Perform other work as required or assigned
Success Factors
Knowledge of:
• Advanced skills in Microsoft Programs including Excel, Power Point
Skill in:
• NIATx or comparable quality improvement process
• Analytical and problem-solving skills
• Excellent communication and presentational skills
• Excellent writing skills
• Excellent organizational skills
Ability to:
• Have a high degree of accuracy and attention to detail
• Work respectfully in a diverse and inclusive environment
Job Requirements, Education, Training and Experience
Required Education and Experience
• Bachelor’s Degree in Public Administration, Social Work, Psychology, or related field
• At least 3 years administrative experience in human services
Preferred Education and Experience
• Master’s Degree in Public Administration, Human Services, or related field
• Three+ years administrative experience in quality improvement, program evaluation or program supervision
• Experience in program evaluation and/or analysis
• Experience in grant writing and/or monitoring
• Or an equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities
Benefits
• Health, dental and vision insurance effective first of month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program
• Flexible Spending Accounts
• Employee Assistance Program
• Paid Time Off
• Twelve Paid Holidays
• Retirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insurance
• Tuition Reimbursement
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The position involves light physical demands, including computer workstation and local travel by automobile. This position may require sitting for long periods of time.
Selection Process
• Application Review – Qualifying
• Oral Interview – Qualifying
• Background Check – Qualifying
• Drug Screen – Qualifying
If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.
To learn more about the Kenosha County Department of Human Services, please visit: https://www.kenoshacounty.org/150/Human-Services
Applications must be submitted no later than Sunday, May 5, 2024.
Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.
The pay grade for this position is E11 (Min. $82,625 – Max. $114,101).
This position is located in Kenosha County, a growing community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To see why Kenosha County is a great place to live, work, and play, visit: https://www.visitkenosha.com/
Thank you for your interest in employment with Kenosha County!
Kenosha County is an affirmative action, equal opportunity employer.
https://www.kenoshacounty.org/jobs
Deadline Note: