Family Support Crisis Worker

Works collaboratively in close conjunction with the Behavioral Health and Child Welfare
Divisions of Winnebago County to respond to youth and family crisis situations in the
community. Families and foster families will be supported in the community to prevent new or
additional placements.
ESSENTIAL FUNCTIONS:
1. Provides face-to-face response to family crises in the client family home and out-ofhome placements in the community in order to de-escalate, support, educate, and
prevent placement.
2. Proactively intervenes in high-risk situations. Triages and assesses family crises, and
refers family members when necessary to community resources and natural supports.
Provides follow-up face to face and phone contact with families and youth as needed.
3. Completes all required paperwork and documentation according to program standards.
ADDITIONAL ESSENTIAL DUTIES:
1. Communicates via email and phone with all assigned county staff to coordinate services
as necessary.
2. Participates in case staffing and collaboration with other service providers.
3. Safely transports clients as needed and as approved by supervisor.
4. Participates in regularly scheduled supervision with supervisors.
5. May participate in the weekend/holidays “on-call” rotation, which responds to family crisis
calls as needed.
6. Addresses and resolves conflict and manages stress in a professional manner by
engaging in healthy activities that help mitigate the impact of secondary traumatic stress.
7. May participate in the after-hours “on-call” rotation, which responds to Crisis after hours
calls related to Child Protective Services and Juvenile Justice matters. Child/Community
safety assessment and TPC determinations are primary duties.
8. Performs other related duties as may be assigned.

Winnebago County Employee Benefits
• Health Insurance with a free employee health clinic (in Oshkosh) for enrollees, spouse, and minor dependents (on site staff include a Physician, Nurse Practitioner, Physical Therapist, and Health Coach)
• Dental Insurance
• Life Insurance
• Vision Insurance
• Long-Term Disability Insurance (Paid by the County)
• Participation in the Wisconsin Retirement System-Pension (Includes a 100% employer match)
• Flex Spending Program
• 10 Paid Holidays
• Up to 25 days of PTO earned throughout the calendar year upon hire. PTO increases with years of service.
*Enjoy up to 7 weeks of benefit time off in your first year of hire!

https://www.winnebagocountywi.gov/human-resources/employment-opportunities

Deadline Note: Ongoing