Diversion Program Case Manager

Application Deadline: 2022-07-12
Job Type: County
Job Description:

The starting wage is $24.84 per hour. Offering a full-benefits package!

This position is responsible for providing case planning and monitoring for individuals involved in the Treatment Alternative Diversion Program. This position will assist participants in identifying their goals for recovery while monitoring compliance with program requirements. This position utilizes the participant’s existing strengths and resource to shape a recovery plan which will provide lasting recovery to participants after completion of the program. Case Managers will play a key role in developing intra and inter organizational linkages, fostering collaborative relationships with various programmatic entities. This position will strive to obtain, facilitate, and coordinate the delivery of services in a timely, efficient, and cost-effective manner in order to assure that the client is not only able to remain in the community, but is able to enjoying personal satisfaction. This position will assure the appropriate level, intensity and continuity of service provision, evaluate the effectiveness of interventions while serving as the communication liaison between the participant and all other involved parties.
Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but may not be inclusive of all tasks performed.
Knowledge of and adherence to federal, state and county statutes, policies and procedure applicable to the program, including by not limited to a working knowledge substance use and mental health treatment and recovery.
Meets with all referrals and gathers necessary reports to determine level of intervention needed.
Develops and reviews service/treatment plan short and long-range goals, recognizing the unique needs of each individual and circumstances requiring multiple services, providers and methods of integration and coordination of such services.
Providing case management services to individuals involved in the Polk County Treatment Alternative Diversion Program.
Complete a comprehensive, strengths based, assessment of individual participants needs in areas including, but not limited to: housing, education, vocation, and recreational.
Ensure the delivery of comprehensive services to assigned participants in the areas of mental health, substance abuse services, and medical services.
Documentation of service provision within 48 hours of service.
Work in consultation with the Criminal Justice Collaborating Council Coordinator regarding program operation and decision making.
Maintain accurate communication with the District Attorney’s Office regarding referrals and progress of participants.
Completion of discharge summaries within timeframes specified by the program.
Assist clients to enroll in mental health and substance abuse treatment, physical health services, vocational services, and educational services.
Identify, coordinate, and link participants to community resources to promote accessibility to recovery oriented community services.
Submit statistical information as requested by the Criminal Justice Collaborating Council.
Insure participants are receiving random urine drug screens as required by the program.
Case Managers will perform all other duties as assigned.
Responsible for knowledge of agency programs to answer general program questions, ascertains the appropriate contact within the agency, or refers to an outside source in an efficient manner.
Maintains a professional relationship with staff, peers, and upper management.
Marginal Duties and Responsibilities: Other duties as assigned and general office back-up and support.

Supervisory Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Bachelor’s Degree in a behavioral science or related field with two years direct contact with participants in substance abuse or mental health treatment preferred
Two years of experience in case management in related field preferred.
Competency Requirements:
Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others
Integrity/Honesty – Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Superior Customer Service and Community Relations – Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Interacts with members of the public and key stakeholders in a manner to elicit positive response and participation. Presents information and /or represents the facility’s interest.
Self-Management – Assumes responsibility for successfully accomplishing work objectives and delivering results; sets highs standards of performance; organizes and plans for task accomplishment in a manner that maximizes efficient performance; considers a multitudes of diverse factors, their interrelationships, the perspectives of others, alternative course of action and their likely ramifications while establishing priorities to ensure timely completions of assigned work and fulfill responsibilities.
Communications – Delivers clear, effective communication and takes responsibility that others understand; uses correct grammar, punctuation, and spelling; produces both verbal and written information that is appropriate for the intended audience
Interpersonal Relations – Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness; maintains a professional and courteous attitude with staff, clients, and the community with special regard to Department confidentiality policies.
Judgment and Decision Making – Accurately assesses situations, seeks new information if necessary, and applies all available information to reach sound conclusions/formulate effective response. Requires little guidance for responding to a wide range of complex situations with far-reaching and/or enduring consequences
Data Gathering and Analysis – Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal or judgment
Minimum Skills Assessment Requirements: Interviewing, counseling and oral and written communication skills are a must.

Certificates/Licenses/Registrations: None
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing this position, employee will be exposed to typical Wisconsin conditions, as well as conditions that would be found in client homes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Deadline Note:

WCA Pres. & CEO Mark O'Connell spoke as a member of the @WiHealthNews Panel Series discussion on “Tackling the Opioid Crisis” today, with Dr. Rhitu Bhatnagar of WI Society of Addiction Medicine; Paul Krupski, of @DHSWI & @RepJesseJames @NACoTweets

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