Deputy County Clerk
The starting wage is $19.35/hr.
This is a .9 FTE/regular part-time, benefits eligible opportunity! The base schedule is rotating weeks: five days one week and 4 days the next week (average 9 days per pay period). Please note, the schedule is subject to additional hours/days to accommodate both the needs of the staff and the work demands of the department.
Summary: This position is responsible for providing support and assistance in all aspects and functions of the Polk County Clerk; performing various administrative and record keeping duties while managing office procedures and activities. This includes management of the complex daily functional operations of the office in accordance with statutory requirements; ensuring effective staff performance, workflow and customer satisfaction.
MARGINAL DUTIES AND RESPONSIBILITIES include the following:
Process mail and departmental correspondence
Participate as a team member of the department staff to improve office efficiency and cooperatively solve problems
Maintain a professional relationship with staff, peers, and upper management
Adhere to the department’s policy of confidentiality
Attend training and staff development activities as needed
Performs any and all other duties as assigned by the supervisor.
Supervisory Responsibilities None
Superior Customer Service and Community Relations – Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, prospective employees, job applicants and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/Interacts with employees and members of the public and other key stakeholders in a way that elicits positive response and participation, which on occasion, may include interaction either one-on-one or with several stakeholders at one time to present information and/or represent the County’s or the Department’s interests.
Integrity/Honesty – Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy
Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others
Organizational – Ability to effectively organize and manage work and work related actives.
Self-Management – Organizes and plans for task accomplishment in a way that maximizes efficient performance; establishes and adjusts priorities to ensure timely completion of assigned work/fulfill responsibilities.
Written and Verbal Communication – Communicates effectively both verbally and in writing. Writes lengthy reports, instruction manuals, and in-depth analysis/review of complex issues. Verbally communicates complex issues relating to regulation and enforcement.
Results Orientation – Maintains a focus on objectives to be achieved and acts accordingly to ensure their accomplishment. Remains focused on outcome and not process.
Leveraging Technology – Demonstrates proficiency in using on-line tools and business applications, creating and maintaining accurate data and communications, including, but not limited to Word, Excel, PowerPoint, and related systems.
Qualifications This description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate’s degree in business administration or a related field
One year of experience direct customer service experience, a combination of education and experience may be considered.
Minimum Skills Assessment Requirements Skills and abilities may be evaluated through various assessment tools.
Work is sedentary in nature performed within the Government Center or satellite offices/other campus locations. Lifting requirement is 20 – 50 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to: computer, scanner, printer, typewriter, calculator, telephone, copy and fax machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions.