Customer Services Representative
POSITION SUMMARY:
This position provides legal, technical, financial, and clerical support to the Child Support agency staff and Attorney; and to provide responsive, courteous, and efficient service to custodial and non-custodial parties while supporting the Agency’s requirement to meet federal and state performance standards.
ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
• Process in-coming agency mail, date stamping, entering in relevant computer system, and routing to appropriate staff. Prepare and process out-going mail.
• Answer telephone calls, determine case number or/or service need, and transfer to appropriate agency staff.
• Perform general clerical duties including, but not limited to typing, data entry, copying, filing, scanning, and faxing documents.
• Greet and direct clientele at reception window, collect information, determine service needs, and direct them to the appropriate agency staff.
• Provide general Child Support program information, explains court actions, penalties, costs, and provides resources for legal counsel, and assistance programs.
• Maintain files including those of a highly sensitive and confidential nature.
• Respond to public and agency inquiries concerning child support issues, individual case status, and financial status. Interpret, translate, and explain judgment/orders, financial account and monthly billing statements to case participants and/or attorneys and other agency staff.
• Receive, process, and coordinate incoming court papers, including scanning and correctly coding documents.
• Verify child support payments to outside requestors and return completed responses.
• Receive, process and distribute judicial calendars as well as jail inmate roster internally to department staff.
• Assist Specialists in obtaining information regarding parent location, including updating address, name, and employer information.
• Process and send application forms to case participants seeking agency services.
• Produce verification of orders/income to provide authenticated copies of payment records for other assistance programs. Verify accuracy of court orders being submitted to state computer systems.
• Receipt payments received in the Department.
• Other duties as assigned.
MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE REQUIREMENTS
• High School Diploma/equivalent.
• Minimum of two (2) years of office experience, with bookkeeping duties.
• Must have previous customer service experience inclusive of face-to-face and telephone contact.
• Previous experience in a child support agency, accounting, or legal setting is preferred.
LICENSES, CERTIFICATES, AND OTHER REQUIREMENT
• Must successfully pass caregiver and criminal background check.
• Notary Public, if eligible.
Expected Pay Range: $19.83 – $22.43
Full Pay Range: $19.83 – $27.62
Department: Child Support
FTE: 1.0
St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual’s race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.
Deadline Note: