Customer Service Specialist – Child Welfare
ESSENTIAL FUNCTIONS
Greets and assists visitors. Reports safety/security concerns in accordance with County policy.
Answers phone calls and routes within the facility as appropriate.
Respond to inquiries regarding programs, services, or complaints and refer individuals to appropriate staff.
Notifies office staff of visitors or schedules appointments as appropriate.
Assists with mail distribution, including sorting resident, staff, and postal mail.
Orders office and miscellaneous supplies as directed.
Coordinates repair service for multifunction machines and vending machines as required.
Schedules appointments, conference rooms, and vehicles or transportation, as required.
Creates, proofs, edits, and/or formats routine correspondence, reports, and newsletter articles, etc.
Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
Performs routine office clerical functions; opens and distributes office mail; files, faxes, and photocopies documents; maintains office supplies, materials, and equipment.
Receives and processes payments, applying payment to the proper account and providing receipt of transactions when necessary.
Provide backup assistance to other department personnel as needed.
Other duties as assigned.
REQUIRED JOB COMPETENCIES
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Ability to think quickly, maintain self-control, and adapt to stressful situations.
Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate and concise records and reports.
Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
Ability to handle sensitive interpersonal situations calmly and tactfully.
Ability to maintain professionalism at all times.
Ability to maintain effective working relationships with individuals within and outside the organization.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.
Ability to work the allocated hours of the position and respond after hours as needed.
PHYSICAL AND WORK ENVIRONMENT
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
Work has standard vision requirements.
Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
Hearing is required to perceive information at normal spoken word levels.
Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
Work is generally in a moderately noisy office setting.
May require communicating with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.
Deadline Note: Open Until Filled