Crisis Center Specialist – Relief Only

Provides direct services to the residents of the Crisis Center as directed by the Crisis Center
Supervisor or other professional staff. Serves as a phone counselor and information and
referral specialist for the Crisis Intervention/Helpline service.
ESSENTIAL FUNCTIONS:
1. Monitors mental health and physical health symptoms and changes. Report any
changes to Crisis Center Case Managers, Supervisors, and Providers. Monitor
withdrawal symptoms if necessary. Assist with medication management, which includes
creating MARs and reporting any discrepancies.
2. Operates Crisis Intervention/Helpline service, answers calls and provides assistance to
callers experiencing various levels of crisis, from imminent suicide to routine requests for
information.
3. Observes and records behavior of the residents including progress on goals identified in
their individual plans. Follows observation instructions for suicide precautions. Interacts
with residents to assist with mental health stabilization.

ADDITIONAL ESSENTIAL DUTIES:
1. Assists the Resident Counselor or Resident Program Counselor in facilitating group
meetings and assists in the provision of educational sessions.
2. Assists residents in constructive use of leisure time.
3. Performs duties related to the overall maintenance of the facility, including
housekeeping, meal planning, grocery shopping, meal preparation, etc. as assigned.
4. Transports residents when necessary.
5. May provide crisis assessments if qualified and trained.
6. Attends staff meetings, in-service training, etc. as needed.
7. Addresses and resolves conflict and manages stress in a professional manner, including
actively engaging in professional and personal activities which help mitigate the impact
of secondary traumatic stress.
8. Knowledge and/or interest in Trauma Informed Care principles and practices, and a
strong commitment to fostering a positive, healthy work culture.
9. Performs other related duties as may be assigned.

https://www.co.winnebago.wi.us/

Deadline Note: Ongoing