Coordinated Response Specialist

Application Deadline: 2023-06-18
Job Type: County
Job Description:

General Summary
The purpose of this position is to coordinate and operate a Pre-Booking deflection program, as well as provide community outreach. The Coordinated Response Specialist (CRS) will work closely with local law enforcement to enhance responses to mental health and substance use related calls for service. The position will also work in coordination with multiple divisions including the Sheriff’s Office, District Attorney’s Office, and Health and Human Services. This position includes a significant amount of community-based services.

Duties and Responsibilities

Essential Job Functions
1. Assist local law enforcement with incidents involving those living with substance use disorder or individuals in crisis.
2. Complete screenings and/or assessments to determine needs and level of services recommended.
3. Collaborate and coordinate participant services, including transportation as needed, with medical professionals, treatment providers, and other community supports based off of the individual’s needs.
4. Communicate with Sheriff, District Attorney, and Court Services Coordinator regarding program monitoring, participant compliance, and data collection.
5. Develop and maintain professional working relationships with service participants, providers, referral sources, law enforcement, corrections, and community members.
6. Attendance of Court Services and law enforcement meetings and trainings as assigned.
7. Provide educational resources to participants, community, and law enforcement regarding individuals who live with substance abuse disorder and/or a person in a mental health crisis.
8. Work with Court Services Coordinator to compile accurate program data to be presented to community partners.


Required Training and Experience
1. Bachelor’s degree from a certified college or university in Social Work, Psychology, Human Services, or other closely related behavioral science field.
2. COMPAS trained or willing to be COMPAS trained with the ability to complete core assessments to identify risk level and criminogenic needs.
3. Complete State on-line training to be approved as screener for MH/AODA functional screen within six months of hire.
4. Complete 40 hours of Crisis Services training within 3 months of hire.
5. Must have a current valid driver’s license.
Preferred Training and Experience
1. Two years of experience in handling persons at various levels of crisis, and experience with mental health, substance use disorders, and/or social work.

Knowledge, Skills, and Abilities Required
1. Ability to plan, organize, manage time effectively, and be detail oriented.
2. Proficient in motivational interviewing techniques.
3. Excellent verbal and written communication skills; Ability to communicate appropriately and effectively with diverse populations including treatment providers, medical professionals, community members, family, law enforcement, individuals with limited education, individuals who do not understand addiction, and individuals diagnosed with a substance use or mental health disorder.
4. Familiarity with psychopharmacology, treatment for substance use and mental health disorders, case management techniques, and case planning.
5. Ability to work with minimal direct supervision and as part of a team.
6. Ability to maintain and effectively manage a varying caseload.
7. Ability to apply situational reasoning ability by exercising appropriate judgement, decisiveness, and creativity in situations involving the evaluation of information against sensory and/or judgement criteria.
8. Familiarity with federal and state privacy requirements; maintain records accordingly.
9. Ability to travel throughout Door County and have reliable transportation (mileage reimbursed).

Physical & Working Conditions
Approximately 60% of work is performed in consumers’ homes or other community settings. Clients’ residences may have varying degrees of cleanliness, safety, and potential harm or injury to self. Driving a vehicle throughout the county, at all times of the day, in varying climates.

Nearly 40% of time work is performed in a normal office setting with little or no discomfort from temperature, dust or noise. Interacting with other employees, general public, whether walking in or on the telephone may be encountered.

Approximately 40% of work is stationary at a desk, working on a computer keyboard and/or telephone, with about 10% of work performed moving around the building. Over 75% of the work is performed by talking, hearing, and using both far and near vision. Occasional lifting is required up to 10 lbs. (i.e., paper and equipment).

Potential for physical harm exists during contacts with angry or irate members of the public. Occasionally necessary to defuse situation with disgruntled clients. Limited office space may cause some distraction.

In an effort to provide for continuity of County government and to cope with the problems of the emergency, you may be required to work during a proclaimed state of emergency, consistent with Sec 323.14 Wis. Stats. and County emergency management plans and programs.

The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons.

Deadline Note: