Clerical Assistant
The purpose of this position is to perform a variety of clerical duties to support the caseworkers for the Richland County Child Support Agency.
Essential Duties and Responsibilities
Other duties may be required and assigned.
• Operate a multi-line telephone system.
• Provide customer service in-person and over the telephone with the ability to explain basic information regarding the child support program and document all communication with case participants.
• Process incoming and outgoing mail and faxes.
• File information related to child support cases.
• Receipt customer payments in person and by phone.
• Assist the child support caseworkers in obtaining information for the purpose of locating, establishing, and enforcing child support cases.
• Scan and e-file documents for electronic retention.
• Under the direction of the caseworkers, set up appointments, submit correspondence to case participants, employers, and attorneys.
• Schedule genetic testing appointments, complete necessary paperwork, and conduct genetic tests. E-file any applicable documentation.
• Obtain wage information on case participants for caseworkers to utilize in the review process.
• Complete local investigations on non-custodial parents to determine contact information and employment status utilizing a variety of local, state, and national databases and resources.
• Prepare service paperwork and submit to the county sheriff’s office or service processors. E-file affidavits regarding service and submit invoices to accounts payable.
• Perform data entry accurately and efficiently.
• Maintain confidentiality of client information as required by State and Federal Regulations including IRS Data Security and Recordkeeping requirements.
• Participate in trainings including computer system training.
• Attends trainings and meetings.
• Performs other duties as assigned or apparent.
Minimum Training and Experience Required to Perform Essential Job Functions
High school diploma or equivalent and one-year relevant experience in an office setting; or equivalent combination of education/training/experience to provide the required knowledge, skills, and abilities. Bilingual preferred.
This is an on-site position that does not offer remote work. This position does not offer H-1B sponsorship.
Deadline Note: