Children’s Services Program Manager
Responsible for oversight and program development of services and supports for children with a wide range of disabilities and special needs and their families. Program areas include Children’s Long-Term Support (CLTS) Waiver, Birth to Three (B-3), and Children’s Community Options Program (CCOP). This includes direct supervision of staff, contract monitoring and budget oversight, as well as community outreach and collaboration with partner agencies and programs. Responsible for providing truthful and accurate written and verbal communications.
Essential Job Functions:
Manage and provide program oversight for services to children with disabilities as defined under Wisconsin Statutes, contracts, and policies. Services may be provided through contracts and/or direct service provision by agency staff.
Provide coordination, program oversight, and staff supervision for Children’s Long-Term Support waiver services for children with physical, emotional, or developmental disabilities.
Coordinate and monitor the Birth to Three Early Intervention Program, including oversight of referrals, initial evaluations, contracted therapies, education and case management services, and state plan development.
Coordinate and monitor the Children’s Community Options Program, including information and referral, annual plan development, and fiscal monitoring of expenditures associated with this program and other children’s services.
Conduct routine individual professional staff supervision to program staff, including case consultation and monitoring of caseloads, client status, and professional development needs of staff.
Assure compliance and effectiveness of contracted service agencies through supervision and monitoring of activities; conduct quality assurance checks and measurement of program outcomes.
Establish client find strategies and necessary information/referral strategies; work collaboratively with the CCS Manager to ensure a seamless single point of entry into the service system for children and families.
Provide fiscal oversight and management of the Third-Party billing authorizations for children’s services in partnership with agency fiscal staff.
Provide community education for provider agencies, community members, and interested clients and their families on Department services and programs.
Identify additional formal and informal supports and resources available to meet the needs of children with disabilities and their families.
Serve as agency lead for Children’s Functional Screen implementation and training.
General Job Functions:
Perform direct case management services of children with disabilities to include information and referral, initial assessment, and necessary plan development, as a backup to line staff.
Maintain collaborative support and partnerships with other county and community resources supporting the needs of individuals with disabilities, (i.e., serving on advisory boards, task forces, and other like activities).
As a member of the management team, assist agency administration in assuring efficiency and quality in operations and service delivery.
Act as a Client Rights Specialist for the Department regarding resolution of client rights concerns and grievances.
Required Training and Experience:
A graduate of a certified college or university with a BS/BA degree in Social Work, Psychology, Special Education, Rehabilitation or related areas.
Three (3) or more years of experience working with individuals with disabilities.
Current valid driver’s license and availability of a motor vehicle.
Preferred Training and Experience:
Management experience preferred.
Knowledge, Skills, and Abilities Required:
Knowledge of child development and various conditions impacting development.
Knowledge and experience concerning the delivery of community-based rehabilitation services.
Ability to work independently with limited supervision and make decisions based on fact and reasonable judgment.
Ability to supervise and direct the work of others and manage complex programs in accordance with state statues, rules, and policies.
Capable of working in high stress environment.
Ability to read, comprehend, and communicate, both verbally and in writing.
Ability to develop trusting relationships with clients, families, staff, and community/agency partners to help children and families set individualized goals and reach maximum potential and quality of life.
Ability to use tact and courtesy in maintaining an effective working relationship with department employees, providers, county supervisors, county officials, and general public.
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Deadline Note: