Child Support Specialist I
POSITION SUMMARY:
This position provides specialized technical work managing an assigned caseload providing services to establish, modify, and enforce court orders in a manner consistent with State and Federal laws that govern the administration of the Child Support Program; and to provide responsive, courteous and efficient service to custodial and non-custodial parties while meeting federal and state performance standards for the Agency.
ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
• Interview clients for paternity establishment and court preparations.
• Prepare reports and legal documents for judicial and administrative purposes. May also coordinate process service. Enter and maintain documentation, court orders, and financial obligations in software systems and files.
• Schedule court hearings and/or pre-court conferences.
• Represent the Agency in court hearings with or without counsel and testify in court as a witness for the State.
• Support the Agency attorney with in-court activities.
• Negotiate out-of-court settlements with or without counsel.
• Prepare payment histories for attorneys and participants.
• Schedule and perform paternity and genetic testing.
• Review mandated state and federal reports.
• Conduct drivers’ license, recreational or occupational license suspension, tax intercept, lien docket, account seizure.
• Monitor, establish and release liens; prepare alternative payment plans and coordinates with lien payoffs with lending institutions.
• Prepare national medical support notices for employers and clients to comply with health insurance orders.
• Locate parents using information obtained through law enforcement agencies, US Postal Service, relatives, employers, job services, other city and county agencies, web-based searches, etc.
• Prepare interstate documents for other states to enforce and/or establish paternity and child support orders.
• Prepare documents for referral of criminal non-support cases to the District Attorney’s Office.
• Review daily financial reports to approve adjustments.
• Evaluate income tax returns and financial documents; establish and modify orders, reconcile accounts, and calculate possible refunds.
• Prepare financial documents for interstate action and monitor payments.
• Receipt payments received in the Agency.
• Provide program information, explain court actions, penalties, costs, and provide resources for legal counsel, employment, assistance programs, and other state and county agencies.
• Perform administrative tasks to support overall operations including incoming and outgoing mail, scanning documentation for electronic case filing system, and perform backup office and receptionist duties upon request.
• Maintain all files, records, and documentation as required by state and federal guidelines.
• Other duties as assigned.
MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE REQUIREMENTS
Child Support Specialist I:
• Associates degree in an accounting, legal, or human services type program.
• Minimum of two (2) years of experience in an office setting with substantial public contact.
LICENSES, CERTIFICATES, AND OTHER REQUIREMENT
• Must successfully pass caregiver and criminal background check.
• Notary Public, if eligible.
Expected Pay Range: $25.31 – $28.63
Full Pay Range: $25.30 – $35.27
Department: Child Support
FTE: 1.0
St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual’s race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.
Deadline Note: