Child Support Specialist – Financial/Enforcement
ESSENTIAL FUNCTIONS
Enter and interpret incoming financial and non-financial Court orders for proper entry into KIDS (Kids Information Data System). Performs account reconciliations, refunds and adjustments to accounts. Process Income Withholding Orders. Process online adjustments to the State. Follow up on cases when accounts modified and assess if case charged correctly. Determine if cases should be closed based on federal case closure criteria.
Review reports and worklists relevant to financial management. Monitor suspense report to assure money is disbursed to the appropriate account(s). Completes balance adjustments and retrieves KIDSTAR payment images upon request.
Initiates new cases upon receipt of NIVD applications or Court orders for maintenance/child support obligations.
Investigate, correct and adjust posting errors.
Reconciles and maintains accounting and clerical records for Child Support bank account.
Balances cash drawer and prepares coupons sent with checks to WI SCTF (Wisconsin Support Collections Trust Fund). Serves as backup to make department deposits to County Treasurer.
Identifies and forwards payments received at the Child Support Agency to WI SCTF.
Testifies as to payment records at Court hearings when required. Maintains/destroys financial records per county policy. Reviews, researches and assesses applications received or referrals for determination of child support or medical support orders and enforcement.
Drafts, composes, enters, and processes legal documents such as Motions/Affidavits, Stipulations, Judgments/Orders, Order to Show Cause, Warrants and Income Withholding Orders as required to establish and enforce child support.
Documents contacts, correspondence, and records of all actions taken for each case in KIDS in accordance with the Bureau of Child Support.
Reviews and interprets financial information to determine appropriate child support obligations pursuant to Wisconsin State statutes and child support guidelines. Determine the availability of medical insurance.
Attends court hearings, takes notes, and testifies if summoned.
Negotiates settlement agreements with parents and attorneys. Discusses stipulating to a medical support and/or child support order prior to scheduled court date, including other orders necessary to provide a full range of enforcement services.
Prepares necessary legal documents for scheduled Court hearings. Reviews orders following hearing and prepares income withholding order.
Prepares legal documents for interstate enforcement and establishment. Works with other states, facilitating enforcement and establishment.
Conducts investigative activities to locate absent parents.
Monitors and enforces child support orders and payment records to ensure compliance of child support guidelines.
Communicates with clients, attorneys, employers, and other related persons regarding case concerns via telephone or in office.
Processes appropriate reviews of Court orders, confirming relevant items such as shared-time placement, split custody and serial family payers and bringing to resolution by Stipulation or Court hearings.
Implements and maintains administrative lien process, account seizure and alternative payment plans.
Evaluates and processes monthly performance reports.
Maintains case files in KIDS, e-filing and electronic files in office.
Close cases based on Federal closure criteria.
Provides backup assistance to other department personnel as needed.
Other duties as assigned.
REQUIRED JOB COMPETENCIES
Knowledge and ability to enter and/or retrieve data in the State of Wisconsin Kids Information Data System (KIDS), and other systems, such as, but not limited to CARES/CWW, DOT, CCAP, DIHLER, Vital Records, CLEAR, and various state department policy and procedures.
Knowledge of bookkeeping procedures and ability to handle money.
Knowledge of standard accounting principles and practices.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Ability to think quickly, maintain self-control, and adapt to stressful situations.
Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate and concise records and reports.
Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
Ability to handle sensitive interpersonal situations calmly and tactfully.
Ability to maintain professionalism at all times.
Ability to maintain effective working relationships with individuals within and outside the organization.
Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.
Ability to work the allocated hours of the position and respond after hours as needed.
PHYSICAL AND WORK ENVIRONMENT
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
Work has standard vision requirements.
Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
Hearing is required to perceive information at normal spoken word levels.
Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
Work is generally in a moderately noisy office setting.
May require dealing with persons who are hostile or aggressive, posing threatening conditions.
Deadline Note: Open until Filled