Child Support Associate

Child Support Associate

Kenosha County Child Support Services offers a unique opportunity for those who desire a challenging and rewarding career which positively impacts the well-being of children, families, and county residents.

A Child Support Associate performs first-level administrative support in Child Support Services in the Division of Workforce Development. Please see our website to learn more about Child Support Services: www.kenoshachildsupport.com.

Kenosha County is committed to Equity, Diversity and Inclusion and is an Equal Opportunity Employer.

2024 Hiring Range: $21.82 – $24.79 per hour

Essential Duties and Responsibilities
• Investigate referrals from Economic Support Programs and the Department of Children and Family Services and communicate with those staff to coordinate system updates
• Process child support service applications
• Investigate, initiate, resolve, and/or redirect referrals to Child Support Specialists
• Build new cases with proper case composition and research systems to identify accurate demographic information
• Thoroughly research participant identification numbers to avoid creating duplicates
• Respond to email requests for case updates
• Investigate cases and other matters; interview persons to obtain information; monitor the status of cases to ensure appropriate action is taken in a timely manner
• Perform locate efforts for non-custodial parents utilizing various locate tools and locate databases
• Work monthly error reports and resolve errors
• Process Voluntary Paternity Acknowledgement forms and submit to State Vital Records
• Arrange for payments to be processed and mailed to the Wisconsin Support Collections Trust Fund (WI SCTF)
• Maintain accurate tracking of daily work activities and task-related logs
• Review and update files after court and begin processing orders issued by the court
• Respond to client calls and voicemail messages
• Process both incoming and outgoing intergovernmental cases
• File documents with the court or process notifications through the wiKIDS/CCAP efiling interface
• Process Change of Venue requests to and from other counties
• Perform other work as required or assigned, including scanning documents to create electronic files; opening, sorting, and distributing mail for Child Support Services and staff; assisting Child Support Attorneys in court; and filing documents

Success Factors
Knowledge of:
• Kids Information Data System (KIDS), wiKIDS, Child Support Online Services (CSOS), Control-D, CARES/Cares Worker Web (CWW) and Circuit Court Access (CCAP), or have the ability to obtain required knowledge within six months of employment
• Legal terminology, legal documents, and legal writing proficiency
• Documents and information needed for court proceedings, as well as court automation programs

Skill in:
• Customer service, both internal and external
• Critical thinking and problem solving
• Time management and prioritization
• Attention to detail
• Entering alphanumeric data into multiple entry systems
• Interpreting and applying complex laws, regulations, and rules
• Performing a variety of duties, often changing from one task to another of a different nature
• Handling multiple procedural processes simultaneously
• Providing quality and timely service to customers
• Using office equipment, including computer, calculator, scanner, phone, and fax machine
• Microsoft Word, Excel, Outlook, Teams, and Adobe Acrobat Professional

Ability to:
• Work with electronic and paper files
• Gather, organize, and evaluate data
• Meet schedules and deadlines for work
• Follow oral and written instructions
• Communicate effectively, both orally and in writing
• Supportively train, mentor, and assist teammates and department staff
• Work in multiple computer systems and databases
• Work with people of various socioeconomic backgrounds and remain professional and courteous at all times
• Adhere to strict confidentiality guidelines as well as computer security guidelines
• Work respectfully in a diverse and inclusive environment

Job Requirements, Education, Training and Experience
Required Education and Experience
• High school diploma or GED equivalent
• 1 – 2 years of experience performing clerical duties and functions

Preferred Education and Experience
• Associate or Bachelor’s Degree in Paralegal Studies, Administrative Professional, Human Services, Social Services, or legal-related field
• Three years of experience in a publicly funded agency or field related to Human Services
• Experience using KIDS, wiKIDS, CARES/CWW, CCAP, and/or eWiSACWIS state databases
• Ability to obtain a Notary Public within 6 months of employment and maintain throughout employment in the position
• Or any combination of education, training, and experience which provides the required knowledge, skills, and abilities

Other Job Requirements
• Regular attendance and punctuality
• Must pass a criminal background check/fingerprinting requirement

Benefits
• Health, dental and vision insurance effective first of month following 30 days of employment, with the ability to reduce premium contribution through participation in a wellness program
• Flexible Spending Accounts
• Employee Assistance Program
• Paid Time Off
• Twelve Paid Holidays
• Retirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insurance
• Tuition Reimbursement

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The position involves light physical demands and could include exerting up to 20 pounds of force occasionally and up to 10 pounds of force frequently
• Must be able to remain in a stationary position during shift
• Must be able to repeat the same movements
• Must be able to complete tasks in a call center environment
• Must be able to speak clearly so listeners can understand, and to hear/understand the speech of another person
• Must be able to view details of documents and text on computer screen that are less than a few feet away
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects

Selection Process
• Application Review – Qualifying
• Oral Interview – Qualifying
• Background Check – Qualifying
• Drug Screen – Qualifying

If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.

Applications must be submitted no later than Sunday, October 20, 2024.

To learn more about the Kenosha County Division of Workforce Development Economic Support Program, please visit: http://www.co.kenosha.wi.us/264/Workforce-Development.

Kenosha County is a Wisconsin Retirement System participating employer. Your participation is required, which includes an employee contribution.

The pay grade for this position is NE7 (Min. $21.82 – Max. $27.76 per hour).

This position is located in Kenosha County, a growing community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To see why Kenosha County is a great place to live, work, and play, please visit: https://www.visitkenosha.com/

Thank you for your interest in employment with Kenosha County!

Kenosha County is an affirmative action, equal opportunity employer.

https://www.kenoshacounty.org/jobs

Deadline Note: