Case Worker/Social Worker – Adult Protective Services
Are you passionate about protecting vulnerable adults and making a lasting difference in your community? Dunn County is hiring a Full-Time Case Worker/Social Worker to join our Adult Protective Services (APS) team—a role that also collaborates closely with our Behavioral Health Crisis team.
In this role, you will:
Respond to reports of abuse, neglect, or exploitation of at-risk adults
Conduct thorough investigations and coordinate care with providers and agencies
Provide trauma-informed, person-centered support during moments of crisis
Develop and implement service plans that prioritize safety and dignity
Collaborate cross-functionally with APS and Crisis team colleagues
Communicate effectively with clients, families, courts, and community partners
Maintain accurate documentation and meet statutory timelines
This position is a strong fit if you:
Hold a bachelor’s degree in Social Work or a related field
Have at least one year of human services or social work experience
Are grounded in ethical service delivery and professional standards
Thrive in a fast-paced, team-driven, and mission-focused environment
Are comfortable navigating emotionally complex situations with compassion and clarity
Recruitment Timeline
Applications Close: Sunday, June 22nd at 11:59 p.m.
Anticipated Interviews: Thursday, June 26th
Pay is dependent upon qualifications. The salary range for those meeting Case Worker requirements is $27.78 to $36.42 per hour, with anticipated starting pay between $27.23 and $29.32. The salary range for those meeting Social Worker requirements is $61,693 to $80,954 annually, with anticipated starting pay between $61,693 and $65,146 annually.
Primary Responsibilities
The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned.
Provides assistance over the phone or in person to the public during all business hours. This assistance may be answering questions about the community and/or county programs, assistance in accessing supports to meet basic needs, addressing concerns and frustrations with service delivery and processes, providing linkage to resources and services, and facilitation and support through emotional and traumatic situations.
Receives phone, in-person or electronic reports, referrals and requests for services and resources.
Makes consumer referrals; maintains contact with other agencies/organizations; coordinates services with a variety of providers and family members.
Completes accurate and timely record keeping including case notes, assessments, treatment plans, crisis plans, court recommendations, and billing activities.
Attends staff training and other meetings as required.
Completes responsibilities within statutory or administrative rule timelines and meets any monthly productivity documentation or billing goals.
Other duties as assigned.
Section/Area Specific Functions:
Family & Children’s Services –
Receives reports of child abuse and neglect and conducts initial assessment.
Conducts juvenile court intake conferences and makes child custody decisions
Provides service facilitation and compliance monitoring aimed at protecting child and community safety through voluntary and court-ordered interventions.
Certifies Kinship providers and licenses foster homes.
Provides information and testifies in court proceedings as necessary
Provides after-hours on-call child protective service and juvenile intake coverage.
Aging & Disability Resources –
Provides long-term care and other options counseling to consumers concerning elderly or disability benefits
Assists consumers in the application for a variety of benefit
Conducts investigations of elder/vulnerable adult abuse and/or neglect
Prepares guardianship and protective placement reports, and recommendations and provides court testimony.
Performs functional screening for publicly funded long-term services.
Provides information and testifies in court proceedings as necessary
Behavioral Health – Comprehensive Community Services (CCS) and Children’s Long Term Support (CLTS)
Position fulfills requirements of Service Facilitator as outlined in Wisconsin Administrative Code DHS 36 (CCS) or of a Service Coordinator as outlined in the Wisconsin Medicaid Home and Community Based Waiver Manual (CLTS)
Provides CCS and/or CLTS services per Wisconsin statutes, court policies, and/or requirements of program, state, or federal guidelines
Provides services in support of recovery concepts and practices.
Explains the scope of services and discusses consumer’s rights and responsibilities in relation to the use of services
Performs functional screening for publicly funded services.
Behavioral Health – Community Support Program
Position fulfills the requirements of a case manager as outlined in Wisconsin DHS 63.12.
Behavioral Health – Case Manager
Birth to Three
Conducts home visits, providing support and evaluation to children and families.
Assists families in developing parenting techniques; provides information to families regarding children’s condition and level of performance; provides information regarding community resources.
Assesses the skill level of children by using tests, observations, and interviews.
Minimum Qualifications
EDUCATION AND/OR EXPERIENCE REQUIREMENTS
Bachelor’s degree in Social Work, Human Development and Family Studies, Psychology, Sociology, or other related field
Minimum of one (1) year previous experience in Social Work or Human Services.
LICENSES, CERTIFICATIONS, AND OTHER REQUIREMENTS
Valid driver’s license or the ability to travel between work locations.
Prior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Upon hire, obtain and maintain Functional Screener Certification
Successful passing of the Continued Skills Test, administered bi-annually
*Complete NASW Code of Ethics training and have read the MPSW Code of Conduct within 6 months of hire.
PREFERRED QUALIFICATIONS:
Certified Social Worker or possess a social worker training certificate
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS
In order to perform the duties of the Case Worker position (listed above) the following knowledge, skills, and abilities are essential for Case Worker to possess.
Thorough knowledge of the principles, techniques and trends in social services.
Thorough knowledge of local and state regulations, rules, policies and procedures; thorough knowledge of conducting assessments, making referrals and developing service plans.
Thorough knowledge of conducting and preparing court studies, court documentation and providing testimony.
General knowledge of standard office equipment; general knowledge of standard office software.
General knowledge of electronic case management and database systems.
Ability to apply professional judgement, discretion and decision making.
Ability to establish and maintain effective working relationships with supervisors, providers, program participants, outside agencies and other professionals.
Ability to communicate effectively both verbally and in writing with associates, supervisors, clients, court officials, attorneys, federal and state agencies, schools, law enforcement, medical providers, community service providers.
Ability to follow Dunn County policies and procedures including those pertaining to confidentiality.
Ability to prioritize and organize job assignments.
Ability to manage time effectively, manage multiple projects, and complete work within established deadlines.
Ability to work the allocated hours of the position.
Knowledge of the NASW Code of Ethics and MPSW 20 Code of Conduct and professional application of these principles and statute.
Case workers will be held to the same professional standard, statutes, Code of Conduct, and Code of Ethics as social workers, to include 4 hours of continuing education in Ethics and Boundaries bi-annually.
MINIMUM LANGUAGE SKILLS QUALIFICATIONS
In order to perform the duties of the Case Worker position (listed above) the following language skills are essential for the Case Worker to possess.
Ability to communicate clearly and effectively with other staff members, supervisors, and the general public in written and verbal form.
English skills (oral, written and comprehension) sufficient to effectively communicate with all internal and external customers.
MINIMUM REASONING ABILITY QUALIFICATIONS
In order to perform the duties of the Case Worker position (listed above) the following reasoning abilities are essential for the Case Worker to possess.
Ability to understand and effectively carry out verbal and written instructions.
Must have ability to work accurately with attention to detail.
Ability to prepare and maintain accurate and concise records and reports.
MINIMUM MATHEMATICAL ABILITY QUALIFICATIONS
In order to perform the duties of the Case Worker position (listed above) the following mathematical skills are essential for the Case Worker to possess.
Ability to make arithmetic computations using whole numbers, fractions and decimals.
Ability to compute rates, ratios and percentages.
In evaluating candidates for this position, Dunn County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
Physical and Work Environment
In evaluating candidates for this position, Dunn County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
PHYSICAL AND WORK ENVIRONMENT
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor or Human Resources.
PHYSICAL REQUIREMENTS
Continuous speaking, hearing and using hands dexterously; work frequently requires sitting.
Work has standard vision requirements.
Physical effort will occasionally to frequently require exertion of objects weighing up to 50 pounds depending on assigned work area.
Work occasionally to frequently requires standing, walking and reaching with hands and arms depending on assigned work area.
Work infrequently to frequently requires kneeling, bending, stooping, crouching, crawling, and/or climbing depending on assigned work area.
The physical and environmental hazards and risks associated with the job can be characterized as minimal.
WORK ENVIRONMENT
Work is generally in a moderately noisy location (e.g. business office, moderate traffic).
Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.
Equal Opportunity Employer
Dunn County is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
By applying for this position, you acknowledge that you have read our job posting in its entirety and meet the basic requirements outlined above. Dunn County looks forward to reviewing your application.
Deadline Note: 11:59PM