Behavioral Health Supervisor (AODA)
Coordinates various aspects of the AODA/IDP Program and staff and the mental health therapists Clinic Program and personnel, including various coordination of groups, program staff and direct care when needed. This position is responsible for developing, monitoring, and evaluating AODA services under DHS 75 and mental health services for adults provided internally under DHS 35 and with related contracted services.
Assists in the overall planning, directing, and evaluating of AODA and mental health services for adults. Works with the Manager of Behavioral Health in meeting program goals.
Participates in the development/revision, implementation, and communication of goals, policies/procedures, and standards for the clinical services in accordance with the agency’s mission/goal and standards set by regulatory bodies.
Provides supervision and direction to direct services staff, including therapists and counselors and therapists/counselors in training.
Develops, monitors, and evaluates quality of care given clients by staff, including clinical supervision, team staffing and record reviews. Closely monitors clinical management of clients with high risk of suicide or hospitalization. Monitors caseload size of staff.
Creates and maintains a system for data collection, analysis, and identifying strategies to improve quality of services in the provision of AODA and mental health outpatient clinic services.
Monitors staffing/schedule to provide adequate coverage for AODA and mental health clinic program groups and activities.
Promotes care plan continuity and the integration of person-centered practice.
May serve as the Behavioral Health Services Manager in the Manager’s absence, as assigned.
This position is responsible for creating and overseeing a crisis coordinating committee.
Conducts employee performance appraisals, makes recommendations for, and implements employee disciplinary actions to include termination when necessary; acts as first step in grievance/complaint procedure.
Acts as a liaison gathering information and conducting the initial investigation into the grievances/complaints regarding any AODA or mental health service concerns identified by stakeholders within the behavioral health clinic program area.
Works with community agencies to develop and implement needed services for the consumer population served.
Interviews and recommends personnel for hire per Human Resources procedures.
Oversees DHS 35 and DHS 75 required training for outpatient staff to ensure compliance; provides additional staff training targeted to improve DHS 35 and DHS 75 systems for the county.
Maintains responsibility for safe client care through use of appropriate planning, implementation, and evaluation procedures.
Develops, documents, and maintains records and reports in accordance with departmental and facility standards and requirements of regulatory bodies.
Maintains effective working relationships with other employees.
Maintains the confidential nature of consumer and business information.
Is knowledgeable of pertinent county, state, and federal regulations, applicable to our programs.
Provides public information regarding the programs provided to various community agencies and public groups.
Provides occasional direct services to clients with emotional problems, including psychotherapy to individuals, families and groups and participates in client staffing when needed.
Provides occasional evaluation of individuals to determine appropriate services based on individual client need.
Complies with safety and quality assurance standards.
Attends staff meetings, in-service training, clinical and administrative meetings, and outside agency training sessions as assigned.
Assumes responsibility for and participates in activities which further professional growth and development.
Completes and maintains necessary documentation according to applicable requirements, codes, and policies.
Minimum Qualifications Required
Education and Experience:
Master’s degree in social work or related field, holds a License as a Clinical Social Worker or Licensed Professional Counselor, with five years post licensure experience in the mental health and/or AODA fields or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities. Dual licensure and experience in both mental health and AODA preferred.
Licenses and Certifications:
Valid Wisconsin Driver’s License
State Licensed Clinical Social Worker/LPC required
AODA licensure preferred
Clinical Supervisor license preferred
Knowledge, Skills & Abilities
Current knowledge of principles of management and supervision. Helpful to understand community organizing.
Current knowledge of the community and human services resources.
Knowledge of the provisions of federal, state, and local legislation, rules and regulations pertaining to programs being coordinated.
Knowledge of psychopathology, psychopharmacology, psychotherapeutic techniques.
Knowledge of and ability to utilize a computer and the required software.
Ability to bill Medical Assistance.
Ability to coordinate programs.
Ability to maintain emotional stability in stress situations.
Ability to initiate contact with others.
Ability to maintain records and reports accurately.
Ability to communicate effectively both orally and in writing.
Ability to demonstrate skills in problem solving.
Ability to follow oral and written instructions.
Ability to establish and maintain effective working relationships with staff and the public.
Ability to work the required hours of the position, with a minimum of 40 hours per week.
Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
Intermittent standing, walking, and sitting ;( occasional) driving.
Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
Frequent bending, twisting, squatting, climbing, reaching, and grappling.
Communicating orally in a clear manner.
Distinguishing sounds at various frequencies and volumes.
Distinguishing people or objects at varied distances under a variety of light conditions.