Aging and Disability Resource Specialist
ESSENTIAL FUNCTIONS
Provides assistance through information, counseling, and referrals related to individual eligibility for public benefits and services, health care financing, insurance, housing, and other financial and consumer concerns.
Counsels on advantages, risks, and responsibilities related to long-term services and programs that may address individual needs.
Administers Department of Health Services (DHS)-approved functional screen to determine eligibility for long-term support programs.
Provides short-term case management.
Assists consumers in connecting with appropriate resources and services to meet their needs. Follow-up as needed to determine outcomes and to offer additional assistance.
Assists consumers with Medicaid applications, including gathering needed information and documents.
Provides choice counseling related to managed care.
Connects consumers in crisis to emergency services by providing short-term care coordination.
Provides outreach and information services to youth with disabilities/family caregivers as they transition into the adult long-term care system.
Links at-risk individuals with prevention and early intervention services.
Provides public education and/or training on issues affecting rights, benefits, or entitlements.
Develops informational material for the media, organizations, and the general public as requested.
Makes referrals to other agencies and services when appropriate.
Other duties as assigned.
REQUIRED JOB COMPETENCIES
Knowledge of public benefit programs, including a knowledge of Federal and State tax forms, social security, Medicare, and other benefits.
Knowledge of target populations and living conditions, values, and behaviors of ethnic and sub-cultural groups served.
Knowledge of local, State, and Federal governmental programs related to position (i.e. public and private benefits, entitlements, insurance, consumer issues, long-term care services, and legal system.
Knowledge of community resources and services available to this population.
Knowledge of the County and Department’s operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations.
Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures and techniques for resolution of issues.
Ability to research and analyze detailed information and make appropriate recommendations.
Ability to develop, interpret, and implement regulations, policies, procedures, written instructions, general correspondence, and other department specific documents.
Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Ability to think quickly, maintain self-control, and adapt to stressful situations.
Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate and concise records and reports.
Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
Ability to handle sensitive interpersonal situations calmly and tactfully.
Ability to maintain professionalism at all times.
Ability to maintain effective working relationships with individuals within and outside the organization.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.
PHYSICAL AND WORK ENVIRONMENT
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
Work has standard vision requirements.
Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
Hearing is required to perceive information at normal spoken word levels.
Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
Travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments.
May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.
Work is generally in a moderately noisy office setting.
Deadline Note: Open Until Filled