Adventure Park Guide Supervisor – NEW Zoo
Brown County is seeking an energetic individual to be a Guide Supervisor at the Adventure Park at the NEW Zoo. The guide supervisor will assist in daily operations and maintenance of the Adventure Park located at the NEW Zoo in Suamico, WI. The Adventure Park consists of an aerial challenge course, dual racing 1,000-foot zip-lines, 32-foot-high climbing wall, kid’s kourse, fat bike rental fleet, and new aerial canopy tour. The guide supervisor will be responsible for providing our guests with a recreational and educational experience from start to finish. This position is in a growing and quickly evolving adventure park industry. Job duties will include customer service, vending and ticket sales, cash handling, proper use/inspection/fitting of personal protection equipment, group program facilitation, and course inspection. Bring out your adventurous side and leave your fear of heights and public speaking at home!
Primary focus is on SAFE overall Adventure Park operations, and program facilitation.
Performs point of sale operations and pass sales following county cash handling policies at the Adventure Park.
Supervise Adventure Park guides and concession staff.
Will also assist with performing adventure course inspection and maintenance.
Facilitate experiential education group programs. Candidate shall have facilitation experience or the ability/interest to learn group facilitation theory.
Coordinates daily operations of fat bike rental program.
Ensure a safe and enjoyable adventure for visitors at all times. Safety is our #1 goal.
Maintain quality working relationships with co-workers and visitors
Assist with equipment and course set up and take down
Assist with admissions and concessions
Assist with grounds maintenance
Maintain records as required by supervisor
Lead bike rental program operations
Assist in daily operation of the canopy tour
Assist in inspections and documenting inspections of ziplines, aerial challenge course, kids kourse, climbing wall, and aerial canopy tour
Create and develop programming for both the Adventure Park and aerial canopy tour
Minimum Qualifications Required
Bachelor’s degree in Education, Marketing, Communications preferred
Must be 18 years or older
Group program planning and facilitation experience
Able to complete the appropriate training and receive Level 1 Site Specific Certification sponsored by Brown County. Our park follows all ACCT training and safety policies.
Work varying shifts including weekends
Able to work in adverse outdoor conditions
Ability to lift up to 50 lbs
Able to wear a full body harness
Guide Supervisor should expect to work many varied shifts as needed including nights, holidays and weekends
Guide Supervisor is a very active position which requires long workdays
The Adventure Park is open daily 10am – 6pm during the operating season
Knowledge, Skills & Abilities
Energetic and exceptional attitude
Comfortable operating point of sale system and cash handling
Ability to be active for an entire 8+ hour shift
Ability to learn and apply advanced technical skills