ADRC – Grounded Cafe Ambassador
Job Summary
WHY YOU’LL LOVE WORKING HERE // Each day is an opportunity to help others and make a difference in your community. You’ll be a part of a mission driven, team-based organization that is committed to:
Empowering growth through training, enrichment, and leadership opportunities
Working together to elevate each other
Fostering partnerships through meaningful interactions
Disrupting the status quo to envision and create our future
Being a catalyst for change
Cultivating joy and celebrating one another
YOUR IMPACT // Be a part of a team that strives to change the way people see people!
Provides front door customer service for the Grounded Café or mobile cafe.
Promote the mission, menu, and retail products of the Grounded Café to customers.
Takes orders and complete transactions at the Grounded Café or mobile cafe kiosk using the Grounded Café Point of Sale applications.
YOUR EXPERIENCE // We hire great people from a wide variety of backgrounds, because we believe it makes our agency stronger. The ADRC values a diverse workforce, applicants that are multilingual and/or multicultural are encouraged to apply.
JOB SUMMARY
Provides front door customer service for the Grounded Café or mobile cafe. Assists with greeting customers, processing orders and assuring high quality service is delivered in a timely fashion to customers ordering at the Grounded Café or mobile cafe. Assist, if needed, with operation of the congregate dining site at the ADRC’s Grounded Cafe, including assisting customers, serving meals, meeting food safety and program standards, and supporting volunteers and trainees.
Essential Duties
MAJOR RESPONSIBILITIES:
Greets customers acting as an ambassador for the Grounded Café or mobile cafe. Resolve customer concerns and receive compliments assuring staff of the Café or mobile café are communicated to about customer comments.
Takes orders and completes transactions at the Grounded Café or mobile cafe kiosk using the Grounded Café Point of Sale applications.
Promote the mission, menu, and retail products of the Grounded Café to customers.
Assures the Grounded Café or mobile café environment, including tables, surfaces, and food products are clean, well presented, and representative of the high-quality business it is. Ensure food safety and sanitation standards are met according to Health Department standards and Nutrition Program guidelines.
Assist in the preparation of food and beverages and restock preparation areas during business hours. Assist in serving noon meal to Dining Site Customers during dining hours.
Greet and register diners as well as explain the Dining Site and Nutrition Program.
Support and mentor dining site volunteers and trainees.
Assist Café Leads with program documentation, temperatures, congregate registrations, etc. as needed.
Handle Grounded Cafe and dining site donations according to Federal and ADRC policies.
Assists with inventory tracking as needed.
Provide back-up for other Nutrition Program activities and ADRC services, as needed.
Participate as a team player to further Agency goals.
Other duties as assigned by Café Leaders and Nutrition Program Manager.
Has a “Duty to Report” during a community emergency/disaster according to the ADRC Emergency Preparedness Plan.
Minimum Qualifications Required
MINIMUM QUALIFICATIONS PREFERRED:
Education and Experience:
High school diploma or equivalent
Licenses and Certifications:
CPR/AED Certification and Serving Safe Food Certification. Will help obtain within the first year of hire.
Knowledge, Skills & Abilities
Knowledge, Skills and Abilities:
Knowledge of safe food handling practices.
Knowledge of cash transactions in an electronic point of sale
Knowledge of older and disabled adults’ needs.
Knowledge of state, federal and local regulations regarding dining sites.
Ability to understand and practice the confidential nature of the position.
Ability to work well with co-workers and volunteers.
Ability to work well with all people including managing customer complaints
Ability to communicate effectively, both orally and in writing.
Ability to make decisions in accordance with recognized policies and procedures.
Ability to work with minimal supervision.
Ability to relate to clients, with respect and address difficult situations in a tactful manner.
Ability to lift up to 25 pounds.
PHYSICAL DEMANDS:
Lifting 25 pounds maximum with frequent lifting and/or carrying of objects weighing up to 15 pounds.
Extended periods of standing; intermittent sitting and walking.
Using hand(s) for single grasping, fine manipulation, pushing and pulling, and operating controls.
Occasional bending, twisting, squatting, climbing, reaching and grappling.
Communicating orally in a clear manner.
Distinguishing sounds at various frequencies and volumes.
Distinguishing people, objects or injuries at varied distances under a variety of light conditions.
https://www.governmentjobs.com/careers/browncounty
Deadline Note: