Program Support Associate II – Behavioral Health
POSITION SUMMARY:
This position provides administrative and program support to the Behavioral Health Division, specifically the Intoxicated Driver Program (IDP) and may assist with operational functions in other Health and Human Services (HHS) programs.
ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
– Provide administrative support to the IDP Program, Behavioral Health Division, and other HHS areas.
– Interpret and process court orders; prepare, mail, and track correspondence including assessment letters, out-of-state referrals, releases, and financial obligation letters.
– Review client legal histories and input assessments into the Wisconsin Assessment Programs (WASP); verify upload accuracy and export records to the DOT.
– Maintain IDP database and paper/electronic records, track client progress and treatment status.
– Request and process medical records; prepare and submit Driver Safety Plan amendments and compliance reports.
– Coordinate with the Wisconsin DOT to resolve record discrepancies and verify ticket histories.
– Collaborate with St. Croix County Circuit and Municipal Courts to request court documents and clarify case details.
– Communicate with counselors regarding client progress, treatment plans, and related issues.
– Prepare final reports, extensions, and non-compliance status updates.
– Support audits by maintaining provider credentials, licenses, liability insurance, and Controlled Substance Registration Certificates.
– Greet and assist visitors and callers; provide program information, direct inquiries, and schedule appointments.
– Perform general clerical duties including data entry, document preparation, copying, faxing, and email/UPS mail handling.
– Prepare materials for public resources and ensure confidentiality and secure handling of sensitive information.
– Schedule stakeholder meetings and take notes as requested.
– Process invoices, requisitions, and vouchers; manage office inventory and supply ordering, and assist with office equipment troubleshooting.
– Will provide administrative support across other HHS supervision areas as needed.
– Adhere to timelines and documentation standards.
– Other duties as assigned.
MINIMUM QUALIFICATIONS:
EDUCATION AND EXPERIENCE REQUIREMENTS
– Associate’s degree in human services, business, administration or related field and two (2) year’s administrative work experience; OR High School Diploma/equivalent and four (4) years related work experience.
– Must successfully pass criminal and caregiver background check.
Full Pay Range: $22.96 – $31.98/hour
Expected Pay Range: $22.96 – $25.98/hour
Department: HHS – Behavioral Health
FTE: 1.0
St. Croix County is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We take affirmative action to ensure equal opportunity for all applicants without regard to an individual’s race, color, age, religion, sex, sexual orientation, national origin, gender identity, disability, marital status, veteran status, or other legally protected characteristics.
Deadline Note: