Lafayette Hospital + Clinics (LH+C) – Primary Care Clinic (PCC) Registration PM Shift

Job Title: PCC – Registration
Reports to: PCC Business Office Lead

Position Qualifications:
• High School diploma or equivalent
• Experience/knowledge of computers, with proficient keyboarding skills
• Ability to handle stressful situations
• Ability to communicate effectively, with good interpersonal skills
• Ability to process documentation with good attention to detail
• Ability to project a professional image, with a positive outlook and genuine caring attitude
• Ability to maintain confidentiality and exercise discretion

General Responsibilities:
• Greet and direct patients and visitors
• Handle incoming and outgoing phone calls such as:
o Transferring calls to the correct extensions
o Taking detailed messages and/or conveying detailed messages to caller
• Schedules patients in appropriate departments as necessary
• Interview and register patients; document in EHR in an accurate and timely manner
• Handle money received from patients; balance receipts and cash box on a daily basis
• Assist with QA Studies; form development and monthly statistics as they apply to the registration and admissions area
• Perform miscellaneous office responsibilities such as typing, filing, copying, faxing, and any other duties as needed.
• Participate in continuing education to develop and maintain skills that contribute to the overall goals of
the hospital and clinics.
• Demonstrate the skills and interest level necessary to work with patients of all ages, backgrounds and dispositions; to include working with various translators.
• Ability to work efficiently in a fast paced environment and adapt to changes as they occur.
• Maintain a professional and courteous manner.

Equipment to be used:
• Proficiency in the use of computers, telephones, copy machines, FAX machine, paging system and other equipment as needed to perform job duties.

Necessary Skills:
• Strong organizational skills.
• Ability to determine appropriate course of action while considering the departments work priorities.
• Display a high degree of emotional maturity, while keeping difficult situations in their proper perspective.

Physical Demands:
• Requires functional vision and hearing
• Requires ability to sit for long periods of time
• Requires manual finger dexterity and hand-eye coordination
• Must be able to function in an office setting with background noise and distractions
• Requires clear verbal communication and written documentation

Mental Demands:
• Ability to create and/or maintain a positive work environment, demonstrating the ability to adapt and remain flexible when dealing with a variety of people and situations.
• Ability to demonstrate emotional stability and personal maturity in the performance of assigned job duties.
• Ability to resolve problems, handle conflicts, and make effective decisions under pressure
• Ability to gain new skills and knowledge necessary for performance on essential job functions
• Ability to give, receive and analyze information

Employee Responsibility in an Emergency:
As an employee of Lafayette Hospital + Clinics, you are expected to respond to emergencies involving the safety of patients, other employees, visitors and the facility. This includes the ability to assist with a possible evacuation of facility if that has been deemed necessary.

Management Statement:
This job description is not intended to be all inclusive. The employee will also perform other reasonable job related duties as assigned by the supervisor and/or other management personnel. Management reserves the
right to change job responsibilities, duties and hours as needs prevail. This document is for management
communication only and not intended to imply a written or implied contract of employment.

https://www.lafayettecountywi.org/hr/job-opening/lhc-full-time-pcc-registration-pm-shift

Deadline Note: 11:59PM