ISRS – SOCIAL SERVICE SPECIALIST

Overview

FLSA: Non-ExemptThis is a paraprofessional position in the Integrated Support and Recovery Services (ISRS) section of the Human Services Department to which employees are selected and supervised by a Human Services Department Section Manager or Supervisor, or designee. Employee works under close to moderate supervision as a liaison between the client/customer and the designated service function of the Human Services Department, while performing social services work.

Essential Leadership Functions

Act with Integrity and Build Trust

Demonstrate mutual respect, humility, and honesty in all interactions

Speak up appropriately, even when expressing unpopular viewpoints

Actively listen and remain open-minded to diverse perspectives

Drive for Results

Set clear goals and objectives to motivate self and others to achieve outcomes

Seek new opportunities to improve processes and drive sustainable results

Hold self and others accountable through consistent evaluation and monitoring

Develop Talent and Effective Teams

Foster a collaborative environment that encourages knowledge sharing and growth

Provide mentorship and support to help self and others reach full potential

Recognize and leverage diverse strengths within self and team

Lead with Vision and Strategy

Understand and communicate a compelling vision that aligns with organizational goals

Develop and execute comprehensive strategies to achieve long-term objectives

Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully

Lead with Paradoxical, Critical, and Agile Thinking

Navigate complex situations by considering multiple perspectives

Adapt quickly to changes and uncertainties in the work environment

Make critical decisions using analytical skills, experience, and input from others

Build and Maintain Effective Relationships

Communicate and collaborate effectively with stakeholders across the organization

Influence others through coaching, consulting, and team-minded thinking

Develop and sustain partnerships that create positive outcomes for all stakeholders

Cultivate Community Engagement and Provide Excellent Service

Understand and address the needs and concerns of the community

Incorporate community perspectives into decision-making processes

Drive initiatives that create positive impacts beyond the organization

Demonstrate Emotional Intelligence

Show self-awareness and manage emotions effectively in challenging situations

Seek and respond constructively to feedback, even in the face of setbacks

Balance empathy with accountability when leading self and working with others

Essential Job Functions

Works with professional staff to assist in maintaining case records and reports. Organizes and disseminates documents, reports and letters.

Keeps basic records and routine supportive paperwork. Tracks clients, caseloads or service programs.

Schedules and coordinates trainings and groups.

Works with or acts as a liaison to community agencies/collaterals to coordinate or ensure compliance with contracted services programs.

Performs quality assurance duties such as checking charts, checking paperwork compliance and working with supervisors and staff to ensure that regulations are followed and documents are completed.

Assists in ensuring quality assurance (QA) activities for ISRS.

Assists Supervisors in program recertification preparation. Maintains consumer slot assignments, including target groups.

Maintains consumer eligibility list and mails update letters to consumers two times per year. Sends out and compiles completed consumer satisfaction surveys.

Maintains budget projections/actual budget expenses for a number of programs within ISRS. Conducts consumer file reviews to ensure compliance with program standards.

Maintains ISRS Internal and Vendor Background checks and training Logs.

Maintains confidentiality of client-related information, maintain respectful treatment of clients, and adhere to the La Crosse County Standards of Conduct in the Administrative Code (3.08).

Maintains skill and competence levels as policies and regulations change by attending department/staff meetings and by participating in continuing training as required and appropriate.

Some employees in this role will be assigned a Super User role for Avatar Management software.

Reports to work when scheduled, with minimum use of sick leave. Employee is expected to build up sick leave balance for income protection for unexpected illness.

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establish and maintain a courteous, cooperative and respectful working relationship with other employees, supervisors, and public officials.

Physical Demands: Good percentage of time is spent talking and hearing. Approximately half the time is spent sitting and using near and far vision, moderate fingering. An intermittent amount of time is spent standing, walking, climbing (using feet and legs), bending, reaching, lifting and carrying (up to 35 lbs). Occasional to frequent travel to clients’ homes and/or provider agencies. Occasionally carries a child. May require outdoor activities under various conditions. Uses automobile, telephone, copy machines, computer/keyboard, dictating equipment. There is the threat of physical attack or injury from clients in unusual situations.

Related Job Functions

May assist in setting up trainings and record keeping for advisory committees. Assists and provides back up to other Social Service Specialists.

This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities

Knowledge of agency services and community resources.

Knowledge of needs and behavioral patterns of client/customers being served.

Ability to communicate effectively orally and in writing.

Ability to use computer, County e-mail, internet and certain computer software programs.

Ability to work as part of a service delivery team.

Ability to maintain courteous, cooperative and respectful working relationships with other employees, management and the community.

Ability to be prompt and regular when reporting to work.

Ability to interview people, extract information and make good, independent judgments.

Ability to accept, adapt and adjust to changes.

Ability to participate in meaningful training or educational opportunities provided by the agency, State or other resources.

Ability to compile data/documentation and provide accurate and understandable reports.

Ability to participate in, and appropriately use, supervision.

Ability to plan and organize work effectively.

Ability to effectively work with diverse populations.

Training, Experience and Other Requirements

Preference for Associate’s degree in Human Services, Psychology, Sociology or related field.

One year experience working in the human services field.

Excellent interpersonal skills.

Requires successful completion of a criminal record check.

Preference for individual with direct experience performing quality assurance roles within human services programs.

Preference for individual with demonstrated blend of organization, assertiveness and collaborative skills.

Computer proficiency in Microsoft Office Suite, AVATAR and updating SharePoint internet site.

May consider other relevant combination of experience and training.

https://jobs.dayforcehcm.com/en-US/laxcounty/CANDIDATEPORTAL/jobs/419

Deadline Note: