Telecommunicator/ 911 Dispatcher
Purpose of the Position
The purpose of the Telecommunicator/ 911 is to perform emergency communications task for the Sauk County Sheriff’s Office.
*Dispatchers currently work a 4 days on, 2 days off rotation. Shifts are 8 hours long and determined by seniority. This vacancy is for either second (2:30pm to 10:30pm) or third (10:30pm to 6:30am) shift, yet to be determined. Applicants must be wiling to work weekends and holidays.
Essential Duties and Responsibilities
• Answer emergency 911 calls from the general public, gather incident information, dispatches the appropriate emergency safety personnel such as police, fire, ambulance and other counties, and enters the call into the computer-aid design (CAD) database for tracking.
• Prioritize phone calls based on urgency, and maintain telephone contacts with callers during dangerous situations.
• Document reports taken regarding juvenile runaways, warrant services, and other important situations, and forward the report to the appropriate personnel.
• Utilize the Mutual Aid Box Alarm System (MABAS) Division 131 dispatch center.
• Track status of County Deputies, police, and other emergency personnel regarding availability, location, and work schedule.
• Provide information to deputies and police regarding outstanding warrants, suspect/subject data, driver and vehicle information, and complaint investigations.
• Enter missing persons, stolen vehicles, guns, articles, and various other items into the Transaction Information for the Management of Enforcement (TIME) System as required by the State Department of Justice- Crime Information Bureau.
• Monitor National Warning System (NAWAS) weather services, activate warning sirens and issue warnings to emergency personnel in Sauk and surrounding Counties.
• Set up transportation for Chapter 51 commitments, inmates, suspects, detainees, and prisoner transports.
Additional Duties and Responsibilities
• Test emergency personnel radio and paging system.
• Perform monthly validation of Crime Investigation Bureau/National Crime Information Center (CIB/NCIC) Records.
• Enter Temporary Restraining Orders and Injunctions into CIB/NCIC and validate for accuracy.
• And other duties as assigned.
Knowledge, Skills and Abilities
• Advisory data and information such as Department of Transportation records, criminal histories, warrant information, weather bulletins, memos, incident and accident reports, shift reports, Office procedures, various manuals, maps and plat books, ordinances, laws, and routine and non-routine correspondence
• Adding, subtracting, multiplying, dividing, and calculating percentages, fractions, and decimals
• Explain, demonstrate, and clarify to others established policies, procedures, and standards
• Compare, count, differentiate, measure, sort, classify, compute, tabulate, and/or categorize data and/or information
• Assemble, copy, record, and transcribe data and/or information
• Analyze data and information using established criteria to define consequences and consider and select alternatives
• Apply functional and situational reasoning by exercising judgement, decisiveness, and creativity in everyday routine and non-routine situations
• Use fine and gross motor skills to perform tasks such as operating computer keyboard, telephone, fax machine, photocopier, and emergency communications equipment simultaneously
• Exert effort in light to moderate work, such as lifting, carrying, pushing, crouching, crawling, balancing, and standing for long periods of time
• Recognize and identify degrees of similarity and differences between characteristics of colors, forms, sounds, odors, textures, etc. associated with objects, materials, and ingredients
• Sit for extended periods of time
• Occasionally unsafe and uncomfortable in respects to violence and noise.
Required Working Hours
Standard working hours may vary between first shift, second shift, and third shift. Please note these hours are subject to change and additional hours may be needed or required. Emergency on call may be needed. Compensation beyond normal hours will be subject to applicable state and federal regulations.
Education and Experience Requirements
Required: High School diploma or equivalent
Licenses/Certifications: Become TIME certified within 6 months of start date
Become a Notary Public within 6 months of start date
Preferred: Any form of law enforcement or emergency services experience
Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.