Supervisor-Family & Children’s Services

Application Deadline: 2022-06-26
Job Type: County
Job Description:

The purpose of this position is to direct and supervise the Family and Children’s Services unit in compliance with Wisconsin Statutes, agency policies, contracts, best practices and county, state and federal mandates. Provide oversight of Child Protective Services, Juvenile Justice Services, Child Welfare, CCS, CLTS, CCOP, CST and Birth to Three and/or Alternate Care Services. The work is performed under the direction of the Director-Human Services.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.

Screens, assigns, directs, approve or deny, determine response time for each referral/report entering the unit. Maintains extensive knowledge of laws relating to child protective services, juvenile justice, CLTS, Birth to Three, CCOP, CST, CCS and/or out-of-home care.

Reviews and approves in writing all Child Protective Services initial assessments, plans, and service provision.

Supervises Case Management services for CCS, CLTS, CST, Birth to Three and CCOP programs. This includes but is not limited to: the development of a written plan of the services provided for a consumer based upon assessed needs. Ensure the client receives; assessment services, service planning, service delivery, and supportive activities in an appropriate and timely manner.

Develops and evaluates programs to identify client needs and to provide services to meet those needs. Ensures compliance of unit programs with legal requirements, and other Federal and State standards/policies. Prepares and revises procedures, rules and manuals.

Assist workers in making recommendations to the court. Enforces court-ordered supervision and provision of services. Ensures compliance with time frames under court-orders, State and Federal laws.

Ensures required documentation and program compliance is maintained within all service areas in the Children and Families unit according to agency, local, State and Federal laws, standards and policies.

Compiles and analyzes statistical data to make recommendations and to assist in developing programs. Assesses unit’s delivery of services to determine compliance with laws, best practices and standards.

Maintains employee security within state automated child welfare computer system (EWISACWIS). Approve work entered by staff into the computerized data system. Responsible for the substantiation documents.

Performs intake functions. Screens and approves children taken into custody. Approve type of out-of-home care placements and related expenditures. Approve emergency removal of children from their home and approve appropriate detention placement of children for child protective services and juvenile delinquency. Available after hours for on-call services, holding children in custody and emergency decision-making.

Assess client needs and program eligibility. Refer clients for programs and services. Coordinate investigation and services with other agencies. Coordinates services with other organizations, assists with the development and negotiations of service contracts with provider agencies.

Provides recommendations in staff hiring/interviews, promoting, suspending, disciplining and terminating employees to Human Services Director. Assigns, directs, and trains staff work regarding ongoing service provision, assessments and plan development. Evaluates and oversees staff performance evaluations under direction of director. Coaches and/or counsels staff. Conducts individual meetings with staff identify strengths and recognize exceptional work performance.

Conducts and attends staff meetings. Provides training and motivation of staff. Update staff regarding changes in law, policies and procedures. Develop competent workers to provide effective safety interventions, service provision and compliance.

Facilitates a cooperative working environment within the unit, with other agency units and community agencies and departments.

Participates in and resolves grievances and complaints regarding service provision and human resource matters. Receive and resolve inquiries, complaints or concerns from the public and clients.

Assist director in preparing annual budgets. Prepares budget estimates and monitors expenditures. Recommends staffing and operational needs. Prepares grant application documents, plans and annual reports to receive funding.

Approve client service expenditures. Review employee expenses. Approve worker overtime.

Interacts and communicates with local agencies, state department and divisions, contract agencies and Human Service/County Board. Advocates for and interprets agency programs, responsibilities and client needs.

Approve the release of confidential children’s records in accordance with required statutes and laws. Maintain documentation of records released.

Serve on area or State committees or boards related to programs or service delivery.

Represents County and Agency at Statewide organizations.

Ability to decide the time, place and sequence of operations within an organizational framework, and to oversee their execution. Ability to analyze and categorize data and information using established criteria, to determine consequences and identify and select alternatives.

Ability to counsel, treat and mediate, and/or provide first line supervision. Ability to persuade, convince, and train others. Ability to direct and supervise the work of others. Ability to advise and provide interpretation regarding the application of policies, procedures and standards to specific situations.

Ability to utilize a variety of advisory data and information such as juvenile court referrals, assessment reports, investigation reports, court documents, service plans, expenditure reports, budgets, service contracts, union contracts, personnel policies, job applications, employee performance evaluation, financial statements, program manuals, computer software operating manuals, state administrative code for assigned programs, state statutes, procedures, guidelines and non-routine correspondence.

Ability to interpret, implement laws, standards, policies relating to child protective services, juvenile justice, and children in out-of-home care.

Ability to communicate orally and in writing with clients, juveniles, department personnel, attorneys, Judges, counselors, law enforcement personnel, teachers, child care providers, psychologists, psychiatrists and the general public.

Ability to utilize social casework principles and methods in the field of child protective services, family relationships, and individual and group behavior.

Ability to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals.

Ability to compute and analyze statistical data.

Ability to use functional reasoning in performing influence functions such as supervising, managing, leading, teaching, directing and controlling.

Ability to exercise the judgment, decisiveness and creativity required in situations involving the direction, control and planning of an entire program or multiple programs.

Ability to utilize problem solving judgment and decisiveness during emergency or potentially dangerous situations.

Master’s degree in Social Work, five years of experience working in family and children services within a human services setting, including case management, budgeting and supervisory/management experience; or any combination of education and experience that provides equivalent knowledge, skills and abilities. Wisconsin social work certification, valid motor vehicle operator’s license and available means of transportation required.



WCA Pres. & CEO Mark O'Connell spoke as a member of the @WiHealthNews Panel Series discussion on “Tackling the Opioid Crisis” today, with Dr. Rhitu Bhatnagar of WI Society of Addiction Medicine; Paul Krupski, of @DHSWI & @RepJesseJames @NACoTweets

Stay Connected