Social Services Program Assistant – Behavioral Health Technician
3 – 6 month limited-term position
The Behavioral Health Technician provides guidance and support services for consumers referred to the agency. In addition, the position assists case management staff with programmatic screening, assessment, and crisis services to support the needs of the department. This position performs a variety of duties to promote recovery including Chapter 34 mobile assessments, telephone screening, appointment scheduling, assisting by providing services to assist consumers and their natural/formal supports, working with consumers regarding employment skills, transportation and other activities of daily living. Work is performed under supervision of the Program Manager or Department Director. The position will offer consumers the opportunity to engage with others through meaningful activities and provide assistance as necessary. This is a high-energy job that requires independence and a desire to help consumers work on their individualized recovery plan.
Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but may not be inclusive of all tasks performed.
Assists the consumer and/or their natural supports to: identify symptoms of physical and/or behavioral health conditions, monitor physical and/or behavioral health medications and treatments, and develop other skills that will help monitor and manage their physical and/or behavioral health.
Provide Individual Skill Development to assist the consumer with advocating for their needs, communicate better with others, problem solving, decision-making, managing emotions, resolving conflict, developing a natural support system, and addressing any other social needs they may have.
Provide Individual and/or Family education and informational resources, emotional and social support, skills training, problems solving, and guidance related to managing their mental health and/or substance abuse condition.
Provide Wellness Management and Recovery Support Services to empower the consumer to manage their mental health and/or substance abuse condition, engage in treatment, help them develop goals, and teach them the knowledge and skills necessary to make informed treatment decisions.
Provide other approved learning strategies to help the consumer to modify their behaviors such as: relapse prevention; development of a recovery action plan; recovery and/or resilience training; development of treatment strategies; social support building; and coping skills development.
Attend team meetings with the consumer and/or other team members.
Complete all required documentation timely, accurately, and respectfully
Develop healing and trauma-sensitive relationships with peers and staff.
Maintain confidentially concerning all verbal and written information, whether obtained from peers or otherwise, with exception of reporting all intended, serious harm to self or others immediately to the appropriate person.
Fulfills the department’s mission and purpose
Supervisory Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate Degree in human services or related field(s), Bachelor’s degree preferred
One year experience working in the behavioral health or substance use field; including 1,000 hours of supervised work experience with long-term mentally ill individuals
Combination of education and experience providing the equivalent level of knowledge, skills and abilities may be considered.
A /behavioral health technician providing CSP services who does not meet the requirements below must achieve at least one of these requirements within one year from the mental/behavioral health technician’s date of employment.
Approval from the DDES’s Bureau of Mental Health and Substance Abuse Services of an educational curriculum for the mental/behavioral health technician. The agency must then provide or purchase the training.
Certification by the American Occupational Therapy Association as an occupational therapy assistant.
A licensed practical nurse under s. 441.10, Wis. Stats.
Completion of the training requirements under HFS 133.17(4), Wis. Admin. Code for a home health aide.
Inclusion in the registry of persons under HFS 129.10, Wis. Admin. Code, who have completed a nurse’s assistant training and testing program or only a testing program.
Satisfaction of the requirements under HFS 105.17(3)(a)1, Wis. Admin. Code, to provide personal care services and completion of an additional 1,000 hours of supervised work experience with long-term mentally ill persons
Must successfully complete health care background check.
Must have valid drive’s license.
Integrity/Honesty – Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Superior Customer Service and Community Relations – Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/Interacts with members of the public and other key stakeholders in a way that elicits positive response and participation, which on occasion, may include interaction either one-on-one or with several stakeholders at one time to present information and/or represent the facility’s interests.
Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others
Written and Verbal Communication Skills – Recognizes or uses correct grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Applying active listening skills.
Interpersonal Relations – Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
Program Assistance – Seeks information to understand problems, expectations and needs of program stakeholders. Recommends solutions and serves as resource to improve process, designs, and program management. Supports leadership and staff by planning, preparing, organizing and managing information and materials.
Self-Management – Organizes and plans for task accomplishments in a way that maximizes efficient performance; establishes and adjusts priorities to ensure timely completion of assigned work/fulfill responsibilities.
Flexibility – Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Minimum Skills Assessment Requirements Ability to establish professional relationship with consumers and peers. Strong customer service background, organizational skills, and oral and written communication skills; must be detail-oriented. Skills and abilities may be evaluated through various standardized pre-employment assessment tools.
Certificates/Licenses/Registrations: Requires a valid Wisconsin Drivers license
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The majority of work is performed client homes and various community locations, and occasionally completed in office at the Government Center.