Social Services Aide I: Part-time
Under general supervision performs clerical and support work of a varied nature, which calls for familiarity with basic agency and unit procedure and the ability to exercise independent judgment in carrying out assignments. This position supports the Birth to 3 program and provides back up for the Children’s Long-Term Support (CLTS) program.
Serves as primary point of contact for referrals through email and phone for Birth to 3.
Processes referrals and assigns cases per Birth to 3 rotation.
Maintains records and statistical data for the Birth to 3 program in SharePoint and Avatar.
Verify demographics and Medicaid eligibility using CARES and Forward Health systems.
Responsible for entry, scanning, closing and maintenance in Avatar for Birth to 3.
Schedules and participates in outreach activities and orders relevant materials.
Completes and maintains clerical duties and accurate, timely documentation according to applicable requirements, codes, contracts and policies.
Facilitates communication and maintains positive working relationships with and between consumers, informal support systems, co-workers, health professionals, contracted providers and the public at large.
Performs general clerical duties including filing, photocopying and routing of documents.
Distributes mail and maintains office supplies within the Birth to 3 program.
Provides general program information to consumers and providers.
Attends and takes notes at staff and team meetings as needed.
Minimum Qualifications Required
Education and Experience:
High School Diploma required (Bachelor’s degree in social work or related human services field preferred), plus a minimum of one year of office experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities.
Knowledge, Skills & Abilities
Knowledge of departmental procedures.
Knowledge of general office procedures.
Knowledge of English, grammar and spelling.
Ability to perform varied and somewhat complex clerical tasks.
Ability to establish and maintain effective working relationships with staff and consumers.
Ability to understand and carry out fairly complex oral and written instructions.
Ability to work independently.
Ability to communicate effectively both orally and in writing.
Skilled in the operation of a variety of office machines (i.e. copy machine, fax machine, telephone, and personal computer).
Ability to work the required hours of the position.
Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
Intermittent standing, walking and sitting; occasional driving.
Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
Occasional bending, twisting, squatting, climbing, reaching, and grappling.
Communicating orally in a clear manner.
Distinguishing sounds at various frequencies and volumes.
Distinguishing people or objects at varied distances under a variety of light conditions.