Public Health Generalist

Application Deadline: 2022-08-24
Job Type: County
Job Description:

Starting wage is $20.46/hr. Full-time/Great benefits offered!

Summary: Under the direct supervision of the Public Health Director, the Public Health Generalist –is often the first point of contact for consumers interested in enrolling in the Public Health programs. The Public Health Generalist screens consumers for eligibility. The Generalist also assures all necessary documentation is received and signed in accordance with program standards. This position is also responsible for scheduling new appointments and general Public Health program support.

Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but may not be inclusive of all tasks performed.

Performs intake functions, including, but not limited to, eligibility documents, consumer instruction, assessment/screening of data to determine eligibility, and account set-up.
Manage schedules for various programs including WIC, Reproductive Health, Immunizations, Environmental Health, Birth to 3, etc.
Responsible for knowledge of agency programs to answer general program questions, ascertain the appropriate contact within the agency or refer to an outside source in an efficient manner
Responsible to schedule clients to meet their needs, while balancing the caseload volume to provide outstanding customer service
Provide follow-up as needed and/or requested with direct and/or written communication relating to our programs and/or in collaboration with Supervisor, makes referrals to other agency programs and/or community services.
Provide necessary administrative support to the program manager, including data entry and maintenance of program files
General management of program records in accordance with all program requirements
Could perform anthropometric, Hemoglobin and blood lead testing per WIC and Lead Program Policies and Procedures or other program specific tasks.
Serve as a liaison to programs staff for purposes of administrative coordination
Maintain adequate supplies for programs, and responsible for preparing and transferring supplies and equipment to various satellite clinics.
Assists with consumer and vendor communication, surveys and reports as assigned.
Fulfill the agency mission and purpose, including adherence to all Program policies
Maintains strict patient confidentiality in all aspects of client communications per WIC Program confidentiality policies and HIPPA requirements.

Marginal Duties and Responsibilities:
Provides needed support in absence of other team members within the Public Health Department
Participate as a team member of the department staff to improve office efficiency and cooperatively solve problems
Maintain a professional relationship with staff, peers, and upper management
Attend training and staff development activities as needed
Performs any and all other duties as assigned by the supervisor.
Supervisory Responsibilities: None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate level degree in administrative assistant, business, communication or health related field or an equivalent combination of training and/or experience.
Prefer experience in a Local Health Department
Competency Requirements:

Integrity/Honesty – Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering results, setting high standards of performance for self and others
Customer Service and Community Relations – Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, prospective employees, job applicants and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/Interacts with employees and members of the public and other key stakeholders in a way that elicits positive response and participation, which on occasion, may include interaction either one-on-one or with several stakeholders at one time to present information and/or represent the County’s or the Department’s interests.
Program Assistance – Seeks information to understand problems, expectations and needs of program stakeholders. Recommends solutions and serves as resource to improve process, designs, and program management. Supports leadership and staff by planning, preparing, organizing and managing information and materials.
Self-Management – Organizes and plans for task accomplishment in a way that maximizes efficient performance; establishes and adjusts priorities to ensure timely completion of assigned work/fulfill responsibilities.
Results Orientation – Maintains a focus on objectives to be achieved and acts accordingly to ensure their accomplishment. Remains focused on outcome and not process.
Written and Verbal Communication Skills – Recognizes or uses correct grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
Flexibility – Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Minimum Skills Assessment Requirements: Must be capable of operating a personal computer using standard word processing, spreadsheet, and e-mail software. General internet knowledge as it relates to web-based programs. Individual must be able to demonstrate aptitude and skills in the following categories (as measured through standardized computerized testing): Keyboarding, 10 key numeric, and Data Entry, Customer Service (audible), Basic Microsoft Office, Alphabetic Filing.

Certificates/Licenses/Registrations: Possession of a current valid Driver’s License or has access to a regular source of transportation.

Work Environment and Physical Requirements:
Work is sedentary in nature performed within the Government Center or satellite offices/other campus locations. Lifting requirement is 25 – 30 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to: computer, scanner, printer, keyboard, calculator, telephone, copier and fax machine. Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position’s essential functions. Potential to work with blood or blood borne pathogens, aware of safety precautions and personal protective equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Deadline Note: