Program Support – Reception
The purpose of the Program Support/Receptionist- Child Support is to perform public reception and secretarial tasks for the Sauk County Child Support Agency (CSA).
Essential Duties and Responsibilities
• Answer, assess, and route incoming phones calls to the correct agency worker. Retrieve voice messages for people out of the office.
• Greet people in the reception area and direct queries to the correct agency worker. Request identification from any visitor and record visitor name and purpose in the Agency Visitor Log.
• Handle large amounts of cash regularly by taking in payments from payers and purge payments. Record payments in receipt book and KIDS case or participant event.
• Complete payment coupons with details of payments received at the agency, either by mail or in person. Provide coupon to fiscal to include with mailed payment to the Wisconsin Support Collections Trust Fund.
• Provide Applications for Services to participants when necessary.
• Type court documents and correspondence for the agency attorney and caseworkers. Proofread pleadings and orders drafted by staff.
• Assist with maintaining State policies and procedures in the Agency.
• Send requests to employers verifying work search information and document information in spreadsheet for case workers to review status of employer responses and participant compliance.
• Utilize State systems to gather information including, CWW, KIDS, CCAP, WiKIDS, and CSOS.
• Enter and maintain accurate information in the KIDS system for participants, such as address changes.
• Schedule appointments for the CSA Administrator, with parties, to establish child support orders.
• Complete data entry for agency’s monthly invoices, payroll, and maintain payroll records in MUNIS.
• Generate the child support agency budget report and invoice report for the Judiciary Committee meeting. Provide reports to Child Support Agency Administrator to include on the oversight committee agenda.
• Prepare deposits for Treasurer’s Office and request funds as needed.
• Order office supplies and submit work orders for office equipment repairs/maintenance.
• Balance agency checkbook. Make daily bank deposits when Accounting Assistant is out of the office.
• Maintain petty cash account and deposit when needed.
Additional Duties and Responsibilities
• Keep Agency kiosk documents for participants filled. Keep Agency forms drawer filled for case workers.
• Assist with changes in postage and obtain pre-paid envelopes from Building Services.
• Participate in office meetings and trainings as scheduled.
• Renew notary public certification for staff and initiate notary public certification information for new staff.
• Prepare agency informational folders for participants in English and Spanish.
• Update agency forms, letters, and internal documents when needed.
• Contact vendors regarding billing and deliveries.
• Perform notary public duties.
• Maintain all relevant certifications.
• And other duties as assigned.
Knowledge, Skills and Abilities
• Communicate clearly and effectively, written and verbal, with coworkers, supervisors, and participants.
• Use descriptive data and information such as billing invoices, office product catalogs, printing bids, directories, and routine and non-routine correspondence.
• Explain, demonstrate, and clarify to others established policies, procedures, and standards.
• Ability to maintain confidentiality of office files and records, use discretion with participants, possess a non-judgmental attitude and maintain a professional demeanor.
• Work accurately with attention to detail.
• Manage time effectively while handling multiple projects and adapting to constant changes in priority.
• Adding, subtracting, multiplying, dividing, and calculating percentages, fractions, and decimals.
• Computer skills, such as Microsoft Word, Microsoft Excel, and database management.
• Compare, count, differentiate, measure, sort, classify, compute, tabulate, and/or categorize data and/or information.
• Assemble, copy, record, and transcribe data and/or information.
• Analyze data and information using established criteria to define consequences and consider and select alternatives.
• Apply functional and situational reasoning by exercising judgement, decisiveness, and creativity in everyday routine and non-routine situations.
• Use fine and gross motor skills to perform tasks such as operating a keyboard, photocopier, telephone, calculator, and computer printer.
• Exert light physical effort in sedentary to light work, involving lifting, carrying, pushing, and pulling.
• Occasionally unsafe and uncomfortable in respects to violence.
Required Working Hours
Standard working hours are Monday through Friday, 8:00 am until 4:30 pm. Please note these hours are subject to change and additional hours may be needed or required. Compensation for additional hours beyond normal working hours are subject to applicable state and federal regulations.
Education and Experience Requirements
Required: High school diploma or equivalent
2 years of administrative or office experience
Preferred: Experience in a child support setting
Certification: Notary Public Certification, or the ability to become certified within six months of start
Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.
Sauk County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.