Library Support Services Manager
The purpose of this position is to ensure that employees, volunteers, work routines and programs meet the organizational goals and objectives of the Marathon County Public Library. The employee oversees and manages the work of staff in Support, Pages, Circulation and IT. Work is performed under the Library Director.
Master’s degree in Library Science with prior management experience preferred, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Possession of a valid Wisconsin driver’s license required.
EXAMPLES OF WORK PERFORMED:
The following duties are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
-Prepares a variety of detailed analytical and statistical financial statements and reports.
-Translates the Library’s mission, vision, values and strategy to employees, policy and work routines.
-Leads and ensures the development and improvement of the Support Services Team workplace environment.
-Works closely in a management team with the Library Director, Library Services Manager and Library Business Manager to improve the overall management, efficiency, effectiveness and value of all library resources and services.
-Manages and monitors organizational processed and work routines of the Support Services Teams to improve value, efficiency and customer satisfaction.
-Coaches and mentors staff to meet the needs of customers and improve the work environment.
-Supervises the work of employees on the Support Services Teams who provide direct services to customers.
-Maintains and directs maintenance on library telecommunications, computer hardware/software, file backup and computer security.
-Ensures that library computers and resources are well maintained and fully ready for staff and customers.
-Prepares job descriptions, performance appraisals, and employee training and development plans.
-Supervises the daily work of employees to be consistent with the core values and intents of the organization.
-Researches and sets employee work routines and standards.
-Handles emergency situations in the absence of the Director.
-Develops and maintains positive relationships with staff and customers.
-Maintains regular and predictable attendance; works extra hours as required.
-Performs related work as required.