Library Specialist – Wausau (Part Time)
This is a 24 hour per week position with the Library Services Team of the Headquarters Library in Wausau. Hours can include days, evenings and weekends. Additional hours to attend meetings, workshops or to fill in for other staff may be required.
This position demands a dynamic, energetic and creative individual who can take a leadership role while working at one of our reference desks with the goal being to best meet customers’ needs and provide outstanding customer service. This position will participate in contributing innovative and progressive solutions as part of a cooperative team. The work is performed under the direction of the Library Services Manager.
Associate’s or Bachelor’s degree in Library Science, or similar field of study, with two years of experience in a public library or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Strong analytical skills
Good problem solver
Comfortable working in a multi-tasking environment
Enjoys working with diverse populations
EXAMPLES OF WORK PERFORMED:
Anticipates and understands customer needs and preferences for information which build and drive the selection of resources and services.
Assists customers in identifying and finding materials appropriate for their requirements and their abilities.
Participates in customer service planning and promotion, can articulate the direction clearly and enlists others to jointly work to achieve it.
Takes responsibility for managing the development of one’s own career, including a commitment to lifelong learning and periodic retooling of personal skills set.
Encourages and operates in a results oriented culture.
Develops and recommends policies and procedures to improve operations and efficiencies.
Oversees customers and their use of the library maintaining the appropriate atmosphere and discipline depending upon the area and the customers being served.
Actively seeks opportunities to promote the library, implement and evaluate outcomes.
Receives, researches and responds to customer’s questions. Analyzes and anticipates customer’s needs, determines appropriate resources and provides information for all ages.
Provides technical support and instruction to library staff and the public.
Participates in special projects or short term committees.
Acts as a resource for the Library Services Team Manager.
Assists customers via the call center, public desks or branches as necessary.
Assists customers with the use of personal electronic devices of any type.
Maintains regular and predictable attendance; works extra hours as required.
Performs related work as required.
Starting Salary: $17.66 per hour
This part-time position is eligible for some benefits that are prorated based on 24/hours per week.