Library Service Clerk – Ashwaubenon Branch

Application Deadline: 2023-02-21
Job Type: County
Job Description:

Job Summary
ALL applicants MUST submit BOTH a resume AND a cover letter to be considered.

Library Clerks work with library customers and materials throughout the circulation process: from checking out items to customers, to ensuring materials are returned neat and orderly to their location. Responsibilities also include assisting customers with basic circulation related duties as well as supporting the day to day operation of the branch or department. Clerks work under the general supervision of Library Service Associates, Librarians, and Managers to perform tasks essential to the day-to-day operations of the Library.

Typical Schedule:
Mondays – Fridays: 1:15 pm – 5:15 pm

Essential Duties
1. Perform general circulation and customer service functions.
Greet customers in friendly and professional manner
Check in and out library materials accurately and efficiently
Prepare and process delivery among library locations
Process holds, includes placing holds, receiving holds, making holds available for pickup
Use the Library catalog or circulation system to search for items
Receive and process payments
Register users, process new library card applications accurately, and activate new cards
Answer basic customer questions
Refer advanced customer questions to other staff as appropriate
Provide assistance with computers
Assist customers in finding specific items on shelves

2. Maintain the order and neatness of collections throughout the Library
Re-shelve library materials to the proper locations and shift as necessary
Ensure that materials are in the correct order on the shelves (Shelf Reading)
Maintain attractiveness of the Library by picking up materials from seating areas, straightening shelves and filling displays
Perform basic cleaning and repair of library materials

3. Assist library staff with other branch or department functions
Assist with development, implementation, and execution of library programs under the guidance of a Library Service Associate, Librarian, and/or Manager
Promote library programs, resources, and services to customers
Search for library materials as instructed
Perform duties related to library opening and closing
Reports customer behavior issues to associate level staff or higher
Attend and participate in staff and departmental meetings, as well as training sessions
Perform other related duties as needed or assigned

Minimum Qualifications Required
Education and Experience
High School Diploma or equivalent

Knowledge, Skills & Abilities
Effectively administer Brown County Library policies and procedures
Demonstrate strong verbal and written communication skills
Perform accurate cash handling
Sort efficiently in alphabetic or numeric order, and develop a working understanding of the methods for arranging library materials
Re-shelve returned materials quickly and correctly, achieving an average rate of speed of at least 75 items re-shelved per hour and an average accuracy rate of 97%
Represent the Library in a responsible, professional, and trustworthy manner
Establish and maintain cooperative and courteous working relationships with staff and a diverse customer base
Effectively use excellent customer service and communication skills when interacting with co-workers and customers
Remain calm during stressful situations
Work independently with minimal supervision
Appropriately multitask and prioritize
Work efficiently while paying close attention to detail
Follow detailed verbal and written instructions
Perform repetitive, routine procedures
Meet the flexible scheduling needs of the Library
Adapt to changes in the work environment
Demonstrate basic computer skills, including keyboarding, word processing, and email
Effectively use library and general office equipment, including but not limited to computer, library specific software programs and databases, self-check station, Automated Materials Handling system, printer, photocopier, telephone and cash drawer

Deadline Note: