Library Service Associate – Ashwaubenon Branch

Application Deadline: 2022-10-31
Job Type: County
Job Description:

Job Summary
ALL applicants MUST submit BOTH a resume AND a cover letter to be considered.

Library Service Associates connect customers to library resources, services, and programs. They assist customers with various circulation tasks as well as troubleshoot patron issues, and answer basic research questions. They ensure a safe and welcoming environment and provide quality programming. Library Service Associates work under the general supervision of Librarians and Managers.

Typical Schedule:
Mondays – Fridays: 8:30 am – 1:30 pm
Essential Duties
1. Assist customers with using the Library

Greet customers in a friendly and professional manner
Meet customers’ needs for information by answering basic research questions and locating appropriate library resources, providing referrals when necessary
Recommend materials based on customer preferences and knowledge of the collection
Assist customers in finding specific items on shelves
Perform customer service for library accounts, as well as checking materials in and out
Provide help with library technology such as public computers, the Library catalog, and digital resources

2. Conducts the day-to-day operations of a department or branch

Monitor and appropriately address behavior issues to provide a safe and welcoming environment for all customers
Maintain a pleasant, inviting environment in the Library by creating displays and signage, etc.
Maintain orderly and attractive collections and withdraw items as appropriate
Assist with training and monitoring the work of other Library employees and volunteers
Submit statistics and other reports of library services

3. Support the mission and strategic goals of the Library

Develop, promote, and implement events and programs under the guidance of manager and provide programming support for other Library employees
Implement system-wide programs such as annual summer reading programs
Promote library programs, resources, and services to customers
Assist with large-scale projects and events
Serve on system-wide committees as assigned or required
Attend and participate in staff and departmental meetings, as well as training sessions
Recruit and coordinate the work of library volunteers
Perform other related duties as needed or assigned
Minimum Qualifications Required

Education and Experience
Associate Degree, two years of college or university, or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities

Knowledge, Skills & Abilities

Demonstrate basic knowledge of library operations, services and materials
Effectively administer Brown County Library policies and procedures
Assess users’ needs and provide consistently exceptional customer service
Complete closing duties, including clearing and securing the building
Identify problems and take action to develop appropriate solutions, or refer to a supervisor when necessary
Make presentations to varying sized groups of youth and adults
Effectively coordinate and direct the work of others
Maintain a calm demeanor under stressful or unsettling circumstances
Demonstrate strong verbal and written communication skills
Perform accurate cash handling and create deposits
Represent the Library in a responsible, professional and trustworthy manner
Establish and maintain cooperative and courteous working relationships with staff and a diverse customer base
Work independently with minimal supervision
Appropriately multitask and prioritize
Work efficiently while paying close attention to detail
Follow detailed verbal and written instructions
Meet the flexible scheduling needs of the Library
Adapt to changes in the work environment
Effectively use general office equipment and software, including computer, printer, photocopier, telephone, cash drawer, audio-visual equipment, word processing, and email
Demonstrate proficient technology skills, including but not limited to working with the library specific software and databases, and efficient use of the Automated Materials Handling system

Deadline Note: