IT Manager – Central Library

Application Deadline: 2022-12-31
Job Type: County
Job Description:

Job Summary
All candidates must submit both a cover letter and a resume to be considered.

The IT Manager provides professional technology leadership and direction by planning, coordinating, and implementing, hardware and software solutions for the Library. They work with vendors, staff, and customers on troubleshooting technology issues. This position reports to the Executive Director and serves as a member of the Library’s Administrative Team.

Typical Schedule:
Mondays – Fridays: 8:00 am – 5:00 pm
Essential Duties
1. Coordinate and oversee all aspects of day-to-day operation of library technology solutions

a. Perform set-up, maintenance, and troubleshooting of devices and network connections in cooperation with Brown County’s Department of Technology Services (DoTS)
b. Inform library Administration and staff about the status and progress of technology projects
c. Monitor the status of library technology products and troubleshoot problems
d. Investigate, plan, and implement new technology hardware and software, as well as audio-visual equipment, to enhance library services for staff and/or customers
e. Serve as a central administrator or technical expert for library specific technology software and products
f. Develop and oversee compliance with technology-related library policies and procedures
g. Maintain inventory of hardware and software
h. Serve as backup to the Marketing Specialist for the maintenance of the library website

2. Collaborate with others to ensure the effective maintenance and use of library technology
a. Serve as liaison to and coordinate hardware and software projects with DoTS staff
b. Direct work of the Library Service Associate/IT Associate, providing feedback and training
c. Collaborate with the Collection Development Manager to maintain and provide access to downloadable content
d. Troubleshoot software, hardware, and technology issues in a timely manner, communicating directly with staff and vendors as necessary
e. Oversee upgrades, maintenance, and troubleshooting of library technology products, coordinating with vendor and library public service schedules
f. Chair the Library’s Automation Team
a. Call meetings and set agendas
b. Respond to service tickets and assign to appropriate team members for resolution

3. Plan, develop, and conduct technology training for staff and the public
a. Compile and analyze data on staff technology competencies to guide staff training initiatives in coordination with the Deputy Director
b. Working with the Tech Team, oversee the creation of documentation and tools to assist staff and customers in their technology use
c. Conduct or coordinate staff training in specific technology areas using a wide range of distribution formats (one-on-one, in-person group training, remote demonstration, etc.).
d. Assist customers with using library technology indirectly through a staff member, or at times, directly with the customer

4. Support the mission and strategic goals of the Library
a. Attend meetings and in-service training to maintain knowledge base
b. Serve as a member of the Library’s Administrative Team
c. Maintain professional knowledge through workshops, meetings, membership in professional organizations, and reading current literature
d. Develop partnerships with community organizations
e. Work with other staff and community partners to research, write and implement grant proposals
f. Perform other related duties as needed or assigned
Minimum Qualifications Required
Education and Experience
A Bachelor’s degree in computer science, or a field of study directly related to the job to be performed plus three years of related work experience, or any combination of education, training, and experience which provides the necessary knowledge, skills, and abilities.

Licenses and Certifications
Valid Wisconsin Driver’s License

Knowledge, Skills & Abilities

Effectively manage system-wide projects, working with a variety of on and off-site vendors, customers, and staff
Employ advanced knowledge of computer hardware and software skills, including installation, troubleshooting, and basic networking
Demonstrate detailed knowledge of library technology tools and issues, including information access and retrieval, library automation systems, user interface and accessibility best practices, emerging technologies, and downloadable digital content systems
Ability to understand and utilize Perl, JavaScript, SQL, and CSS, as well as learn coding languages and applications as needed
Effectively develop, administer, and interpret Brown County Library policies and procedures in accordance with relevant local, state, and federal laws, rules, and regulations
Exercise independent judgment and make sound decisions
Knowledge of public library principles, practices and techniques
Assess users’ needs and provide consistently exceptional customer service
Make presentations to varying sized groups of youth and adults
Effectively coordinate and direct the work of others
Maintain a calm demeanor under stressful or unsettling circumstances
Demonstrate strong verbal and written communication skills
Represent the library in a responsible, professional and trustworthy manner
Establish and maintain cooperative and courteous working relationships with staff and a diverse customer base
Work independently with minimal supervision
Appropriately multitask and prioritize
Work efficiently while paying close attention to detail
Follow detailed verbal and written instructions
Meet the flexible scheduling needs of the library
Adapt to changes in the work environment
Effectively use general office equipment and software, including but not limited to, computer, printer, photocopier, telephone, cash drawer, audio-visual equipment, and email

Deadline Note: