Information Assistance Specialist
The Aging & Disability Resource Center (ADRC) of Portage County is hiring a full-time Information & Assistance Specilaist!
What are the primary job duties?
Service Coordination & Screen Administration: Provide consultation and short-term service coordination to older individuals and adults with physical and/or intellectual /developmental disabilities who need services but are not participating in the formal case management system and administer the Long Term Care functional screen to determine functional eligibility for publicly funded programs.
Respond to individuals seeking assistance for themselves and to referrals from ADRC staff, community agencies, families, friends, clergy, and public officials.
Provide options counseling to enable individuals and families to develop care plans that are consistent with their personal preferences.
Coordinate service delivery with other community resources.
When appropriate, provide a personal introduction to ADRC programs, volunteer service providers or community providers to facilitate positive experiences that meet individual needs.
Be creative in finding ways to identify and serve individuals who, because of isolation, frailty, language barriers, reclusiveness or other reasons, are unable to avail themselves of services.
Maintain a follow-up system to monitor changing needs and adequacy of service.
Monitor situations where supportive services are needed but the individual refuses to accept services. Counsel family members and significant others who become frustrated when these situations arise.
Respond to urgent situations and provide crisis intervention as necessary.
Using the Functional Screen, gather information about the individual’s functional abilities, health status, and personal and professional supports required to meet his or her desired level of functioning.
Enter the information in an internet-based program that, based on the data collected during the face-to-face interview, calculates a level of care for the individual.
Participate in quality assurance activities related to the functional screen.
Facilitate Consumer Access to Resources and Supports.
In the absence of support staff who generally handle loan closet inquiries, serve as primary backup for consumers seeking to borrow durable medical equipment.
Assist with recruitment and training of volunteers to help with cleaning of loan closet equipment and ongoing maintenance of resources in the Knowledge Nook, the agency’s resource library.
Ensure that brochure holdings are reviewed on a monthly basis and that follow-up is completed as warranted to maintain sufficient supplies of brochures for agency use.
Assist with incorporating newly identified or purchased resources into the agency’s resource library.
General duties
Complete individual client documentation via computerized files.
Complete required agency paperwork including, payroll, daily time logs, research projects, and other records required for agency functioning.
Develop/write/distribute materials addressing those questions asked by individuals and families (e.g., service directories, newsletter articles). Assure that any materials developed are in appropriate formats for people with disabilities.
Represent the Aging and Disability Resource Center by making presentations to service and community groups.
Network with ADRC program directors and other community service providers to maintain current information on available programs, eligibility, and methods of access.
Organize and participate in prevention and early intervention activities sponsored by the Aging and Disability Resource Center.
What are the minimum education and experience qualifications?
Bachelor’s degree preferably in a health or human services related field.
One year experience working with older and/or physically or developmentally disabled adults.
Ability to pass test to become a certified screener within 3 months of hire.Community-based care experience is preferred.
Experience with public speaking is preferred.
Portage County offers an AWESOME benefit package, which includes the following;
Vacation – available on day one!
Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
Health insurance starting at $19.15 a paycheck!
Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
Flexible spending account
Dental insurance
State of Wisconsin Retirement Plan – County contribution of 6.90%!
Paid holidays
Paid sick leave
Life insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
Long term disability insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
EAP (Employee Assistance Plan) – paid by the County
457(b) Deferred Compensation Plan
Public Student Loan Forgiveness (PSLF) Program
https://www.co.portage.wi.gov/
Deadline Note: