Human Services Supervisor – Community Programs

Application Deadline: 2024-07-31
Job Type: County
Job Description:


Provides leadership in attracting, retaining, and developing an engaged workforce in the delivery of superior services to County residents and businesses.
Directs the work of and manages division staff. Interviews and selects new employees. Assures the provision of training, instruction, and ongoing training for the Department. Provides coaching and/or counseling. Assigns tasks, reviews work, and prepares performance evaluations. Recommends employee transfers, promotions, disciplinary action, and discharge.
Provides leadership and management to all assigned staff. Directs staff on interpreting the application of policy and procedure, as well as Wis. State Statutes and Standards.
Provides supervisory coverage to division staff during after-hours on-call services (Child and Adolescent, CPS Intake and Ongoing only).
Analyzes and evaluates service delivery. Meets with division staff routinely to work on service delivery plans, operational policy and procedures updates, etc.
Administers all programs assigned to the responsibility of the Department and supervises the operations of the Division. Ensures compliance with program requirements.
Reports administrative and program services, along with policies and procedures, to the responsible boards.
Provides consultation regarding screening cases, crisis management, treatment options, and diagnoses for targeted populations in the respective division, including after hours.
Provides input into planning long-range goals, objectives, organizational structure and overall direction for the Department. Ensures the programs and objectives of the Division are developed and maintained in accordance with the objectives of the County Board, responsible boards, and Human Services & Health Director.
Evaluates Department service delivery. Conducts needs assessments and recommends service priorities to Division Manager in addition to those mandated by State and Federal Government.
Provides direction to the Division by responding to changing trends in legislative, societal, and community needs. Identifies options for service feasibility and cost-effectiveness, and avoidance of duplication of services.
Determines annual Division funding needs. Identifies funding sources and direction of the application for grants when appropriate. Monitors budget, contracts, services, costs and other factors throughout the year to identify problem areas and recommends adjustments.
Recommends services to be subcontracted and oversees all approved related contracted services.
Ensures the programs of the Division are carried out in a cost-efficient manner. Develops goals or outcomes which are measurable and enhances the quality of cost-effective services.
Coordinates the negotiation, implementation, and reporting activities to secure and maintain Federal and State-generated funding, grants, and other resources with County Finance Department.
Ensures all mandated State and Federal programs are carried out in accordance with established requirements.
Maintains knowledge of current County, State, and Federal Rules and Regulations. Monitors legislative proposals that will impact the Division. Keeps responsible boards and Division Manager informed of these changes.
Negotiates and monitors annual contracts with the Wisconsin Department of Health Services and Wisconsin Department of Children & Family Services, Workforce Development, public and private vendors, and consultants who provide services.
Prepares annual performance report of the Division’s operations.
Performs the duties of subordinate personnel within the Division, as needed.
Provides backup to support to other HS Supervisors, as needed.
Other duties as assigned.


Knowledge of laws and regulations that affect the delivery of services provided by the Department.
Knowledge of community resources, and alternative care resources.
Knowledge of applicable State statutes.
Comprehensive knowledge of social, economic, and health problems of basic human behavior and of available assistance and rehabilitative services and techniques.
Thorough knowledge of State and Federal human services programs and requirements.
Knowledge of human service needs assessment methodologies, grant programs, and budgeting procedures.
Knowledge of legal requirements for health and human service programs, including client rights, confidentiality, and non-discrimination.
Knowledge of the principles of human growth and development, psychology, systems theory, and human motivation.
Knowledge of goals, principles, and practices of health and human service programs, program administration, and program goals and their intended impacts.
Ability to communicate effectively with individuals of varying abilities, interests, and concerns.
Knowledge of strategic planning, development, and analysis of performance measurements.
Ability to effectively utilize the principles of strategic and long and short-range planning.
Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.
Ability to research and analyze detailed information and make appropriate recommendations.
Ability to develop department goals and objectives.
Ability to plan, develop, implement, and evaluate projects and programs.
Ability to develop, interpret and implement regulations, policies, procedures, written instructions, general correspondence, and other Department-specific documents.
Ability to prepare, recommend and monitor an operating budget, including line-item budgeting.
Knowledge of management and supervisory practices & principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time-off, and maintaining personnel records.
Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
Ability to instruct and train in methods and procedures.
Ability to organize, assign, and modify the work assignment of others, and (re)-establish priorities to meet deadlines.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Ability to think quickly, maintain self-control, and adapt to stressful situations.
Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate and concise records and reports.
Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
Ability to handle sensitive interpersonal situations calmly and tactfully.
Ability to maintain professionalism at all times.
Ability to maintain effective working relationships with individuals within and outside the organization.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.


This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
Work has standard vision requirements.
Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
Hearing is required to perceive information at normal spoken word levels.
Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments.
May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.
Work is performed in an office setting as well as work sites.

Deadline Note: Open Until Filled