The Hospitality Assistant position provides customer service support to residents; assists in non-hands-on services meaning no physical contact with tasks; works under the direction and supervision of a registered nurse or licensed practical nurse. Reports pertinent information to the immediate supervisor on the shift assigned. This position is essential in providing support to nurse aide staff for non-hands-on duties.
* Qualified candidate must be fully vaccinated or have an exemption.
** We have PT (40-60 hours per pay period) and FT (60-80 hours per pay period) positions available.
Essential Duties and Responsibilities
• Provides customer service support to residents in an environment that promotes their rights, dignity, freedom of choice and individuality as illustrated by the following:
a. Provides individualized attention to the residents through visiting and allowance of time to interact and promote residents sense of well-being.
b. Interacts with residents in a manner that displays warmth and promotes customer service though out the work shift.
c. Assists in completion of tasks to keep the resident environment tidy including the following:
i. Bed making of un-occupied beds.
ii. Assist in straightening room, bedside stand, closet and drawers.
iii. Pass water to residents capable of having water at bedside.
iv. Put laundry away.
v. Reports any concerns with environmental deficiencies, such as lighting or equipment problems.
d. Respond to call lights, courteously, and assist residents when non-hands-on care tasks/needs are requested, as able, otherwise, report to nurse with request of resident.
e. Communicates and interacts effectively and tactfully with the residents, visitors, families, peers and supervisors.
f. Assist with transporting (pushing a w/c geri- chair) residents to and from internal facility appointments or entertainment.
g. Greet and direct visitors to locations, as needed.
h. Prepares supplies needed for the care of residents.
a. Pass clean linen.
b. Stock supplies for care needs, ensuring that supplies are properly labeled with resident name/room number.
c. Assist care giver staff with obtaining supplies during the work shift, as requested.
i. Assist in main dining room and/or at tray pass for meal service to independent residents.
a. Assist with warm washcloth pass for residents to wash their own hands and face before and after meals.
b. Assist with serving of food items to tables or to those providing feeding assist in MDR.
c. Set up meal: open items, place clothing protector, provide napkins. Assist with additional item needs, as requested.
d. Assist with passing trays to independent residents on unit trays.
e. Assist with after service tray pick up after documentation pf percentage intake is completed by care giver staff.
f. Assist with general clean-up of spills which may occur during meal service in MDR.
j. Promote customer service through activities for the quality of life for the residents. Provide assistance with activities to include the following:
a. Check radios and TV in resident rooms to be on stations or channels of resident preference or request.
b. Distribute and assist in opening mail to residents, as appropriate.
c. Assist resident to write out cards or letters, as requested.
d. Read to residents.
e. Provide assistance, as requested, with setting up and taking down activity equipment.
f. Assist individual residents in accomplishing an activity.
g. Provide one- on- one companionship for residents, as directed.
k. Attends mandatory in-services as scheduled and maintains 12 hours of required training annually.
l. Responds to inquiries relating to his or her particular area or to requests from residents, visitors and other personnel within given time frames and established policy.
Additional Duties and Responsibilities
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other non-hands-on care duties may be assigned as needed.
Knowledge, Skills and Abilities
• Good mental and physical health, sound judgment and high moral standards.
• Demonstrated customer focus and professionalism.
• Demonstrated flexibility and adaptability in changing environments.
• Ability to read, write, and spell and to understand and follow both written and oral directions.
• Ability to communicate and work well with residents, co-workers and residents’ family members.
• Ability to relate to and work with the ill, disabled, elderly, mentally ill, emotionally upset and at times hostile and violent residents within the facility
The employee works in well lighted and ventilated areas throughout the facility, i.e. residents rooms, nurses stations, dining rooms, lounges and corridors and hallways. The employee may be subject to hostile, emotionally upset residents as well as verbally and physically abusive residents on an occasional basis. The employee may be subject to exposure to infectious disease and conditions as well as unpleasant odors and sites.
While performing the duties of the job, the employee is regularly required to talk and hear. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day.
Required Working Hours
Standard working hours may vary between first shift, second shift, and third shift. Please note these hours are subject to change and additional hours may be needed or required. Reimbursement for such additional hours are subject to state and federal regulations.
Education and Experience Requirements
Preferred: High School Diploma or equivalent
Licenses/Certifications: Must obtain Certified Nursing Assistant (CNA) License within 6 months of employment.
Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.