This position provides assistance to the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public in the Emergency Communication Center.
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
• Using a computer aided dispatch system, receive emergency calls for service from the public requesting police, fire, emergency medical or other service; determine nature and location of emergency, determine priorities, and dispatch necessary emergency units in accordance with established procedures. Transmit and receive messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
• Maintain contact with all units on duty; maintain status and location of police and fire units; answer non-emergency calls for assistance; inquire, enter, update, interpret, verify, receive and disseminate information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies; effectively operate the public safety communications system, radio dispatch consoles, and other associated equipment.
• Maintain contact with callers when required. Provide Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED). Provide scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
• Staffs and operates emergency communications van when activated to stage for critical incidents.
• Sets off mass notification (sirens) for Severe Weather, notifying Emergency Management in the event of disasters, maintain communication with National Weather Service.
• Processes residential, commercial burglary, panic, hold up and fire alarms.
• Programs cellphone, mobile, portable and base radios to specific functions and frequencies; maintains Computer Aided Dispatch (CAD), 911, radio console and Government Center phone system as needed
• Answers telephone calls and requests for information from the public on laws, ordinances and various locations in the County.
• Operates Mass Notification system to alert public as needed.
• Other duties as assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS
• High school diploma/equivalent
• Minimum of one (1) year of experience in dispatching or in a customer service position demonstrating extensive telephone or personal contact with the public.
• The following certifications must be completed within one year of employment:
o TIME System Certification I
o TIME System Certification Advanced
o Emergency Medical Dispatching
o ICS 100, 200, 700
Posting Pay Range: $23.07-$31.07
Posting Expected Pay Range: $23.07-$25.86
Department: Sheriff’s Office – Emergency Communications