Director – Human Services
Purpose of Position
The purpose of this position is to plan, manage, maintain, organize, direct and administer human services to meet the needs of eligible county citizens according to applicable state and federal laws and regulations in accordance with WI Statute 46, 48, 51, and 938 and with department mission and vision. The work is performed under the direction of the Human Services Board.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.
Develops, recommends, administers, and oversees preparation of department budget. Forecasts staffing, materials and equipment levels. Reviews and approves billing statements, vouchers, expenditures and revenues. Develops funding sources including available grants and secures funds. Prioritizes fund allocations. Reads and interprets financial reports.
Attends and participates in Human Service Board meetings. Develops meeting agenda with Human Services Board Chairperson. Prepares and delivers reports and information including annual report. Attends and participates in County Board Supervisor meetings as necessary. Prepare Resolutions for the Human Services Board. Presents reports to County Board and other committees as appropriate.
Prepares and implements policies and procedures according to Committee directives and applicable laws and regulations. Reviews state mandates and implements changes to meet mandates. Reviews and approves Unit policies drafted by supervisors and present to Human Services Board.
Conducts staff meetings. Counsels and advises supervisory personnel regarding individual cases and other agency matters.
Administers staff personnel matters. Recommends and approves staff hiring, discipline, discharge and promotions. Allocates personnel. Oversees employee work performance evaluation. Evaluates supervisory personnel performance. Receives and acts on employee grievances. Develops job descriptions. Develops, updates and monitors on-call policies. Establishes employee orientation and training. Evaluates employee training and professional development needs. Implements training policies and programs. Approves training requests and related expense vouchers. Conducts employee investigation as needed.
Establishes and monitors program performance standards.
Coordinates programs and cooperates with other Counties and a variety of agencies. Acts as department liaison to other agencies, civic and special interest groups.
Acts as Coordinator of Intoxicated Driver Program.
Develops community resources to complement department functions.
Oversees current programming and makes recommendations for changes to the Human Services Board for efficient use of resources.
Conducts Leadership Team meetings with unit supervisors. Works with the Leadership team to facilitate communication and coordination between units of service.
Oversee contracts with funding agencies as well as with provider agencies. Make sure services are delivered in accordance with contractual requirements. Assure required reports are submitted for contracts. Make sure provider contracts are maintained according to audit requirements.
Prepare intermediate range plans for Human Services Board approval.
Provide direction to unit supervisors on program delivery and to assist with resolving complex case issues using least restrictive measures.
Oversee department fleet of vehicles. Make recommendations for replacement to the Human Services Board as appropriate. Maintain and replenish vehicle non-lapsing accounts to maintain a safe working fleet of vehicles.
Assure department compliance with county policies including the Employee Handbook, Donation Policy, Procurement Policy and other county policies.
Serve as reviewer for appeals of Child Abuse and Neglect Substantiation. Follow all state timelines and requirements for each appeal and enter into EWISACWIS.
Participate in Wisconsin County Human Services Association (WCHSA) meetings and Western Region Directors meetings to stay current on program changes in the state. Advocate for changes and improvements in state programs with WCSHA
Oversee departmental communications such as Facebook, newsletters and media contact.
Serve as a member of the Western Region for Economic Assistance (WREA) Board for Economic Support.
Prior to the adoption of the annual budget by the Human Services Board schedule a Public Hearing in coordination with the Human Services Board.
Oversees the maintenance of records, develops records and confidentiality policy and makes policy determination in questionable situations. Develops and implements security protocol and serves as departmental HIPAA Security Officer.
Attends and participates in community, governmental, civic group and other meetings dealing with human service matters.
Drafts a variety of correspondence, reports, memos and other materials regarding department administrative matters.
Assigns special tasks and projects to department personnel.
Receives and handles inquiries, complaints and concerns regarding department activities.
Responds to emergencies involving the department.
Maintains knowledge of community standards, human service mandates, budget development and administration principles and personnel management.
Knowledge, Skills, and Abilities
Ability to decide the time, place and sequence of operations within an organizational framework, and to oversee their execution. Ability to analyze and categorize data and information using established criteria, to determine consequences and identify and select alternatives.
Ability to manage and direct a group of workers, including the ability to provide counseling and mediation. Ability to persuade, convince and train others. Ability to advise and interpret regarding the application of policies, procedures and standards to specific situations. Ability to provide formal instruction in a classroom or other structured setting.
Ability to utilize consulting and advisory data and information such as social service program reports, statistical reports, client records, activity logs, expenditure reports, vouchers, billing statements, budget requests, purchase orders, service contracts, request for proposals, meeting agenda, meeting minutes, non-routine correspondence, computer software operating manuals, accounting methods, program administration manuals, maps, ordinances, state statutes, regulations, procedures, job applications, personnel policies, union contracts, labor grievances, employee performance evaluations and organizational analysis.
Ability to communicate orally and in writing with clients, department personnel, County Board Supervisors, other Human Service Directors, doctors, psychiatrists, health care providers, mental health and drug abuse professionals, law enforcement personnel, attorneys, judges, community and advocacy groups, news media representatives, state agency personnel and the general public.
Ability to add, subtract, multiply and divide; calculate percentages, fractions, decimals and ratios. Ability to interpret basic descriptive statistical reports.
Ability to use functional reasoning in performing influence functions such as supervising, managing, leading, teaching, directing and controlling.
Ability to exercise the judgment, decisiveness and creativity required in critical and/or unexpected situations involving moderate risk to the organization.
Training, Experience and Other Requirements
Master’s degree in Social Work, Psychology, or related area and five years human service agency experience, or Bachelor’s Degree and ten years human services management experience, or any combination of education and experience that provides equivalent knowledge, skills and abilities that demonstrates successful experience in Human Service planning and program development, budgeting and supervisory/management; Valid motor vehicle operator’s license and/or available means of transportation required.
Deadline Note: Applications must be submitted at https://co.trempealeau.wi.us/ to be considered for this position.