Starting Pay Rate: Depends on Qualifications. Full-time/Great benefits offered!
SUMMARY: The Medical Assistant is responsible for a variety of patient care, technical, and clerical related functions under the direction and supervision of their direct supervisor, the physicians, Clinic Manager and/or Supervising RN. The Medical Assistant is responsible for the clinic patient flow by assisting members of the patient care team and providing a broad range of health care services. The Medical Assistant may also be involved in the training and guidance of personnel. As a member of the patient care team, the Medical Assistant is also aware of the psycho-social needs of patients and families.
Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but may not be inclusive of all tasks performed.
• Provide patient care under supervision of the physicians, Clinic Manager and/or Supervising RN; adhering standards of an accredited medical assistant or licensed practical nurse
• Perform patient check in, including obtaining and recording vital signs, height, weight, chief complaint, brief relevant history including pain status, allergies, current medication and any other pertinent information for specific age groups. Prepare patient for examination/procedure, as appropriate.
• Prepare and administer medications and immunizations as ordered by medical provider
• Alert RN and/or provider of patient’s/family’s questions or issues related to medication administration.
• Review medical records for up-to-date problem list including patient reported medication and allergies, and diagnoses that are documented by physicians or providers.
• Understand that the stress of illness may alter patient behavior and ability to follow through on plan of health care; interact with respect including situations where patient and/or family display anger or distress.
• Provide support and comfort to patients and families during clinic visits and procedures as needed, including chaperoning during sensitive examinations.
• Participate in patient education by providing standardized, structured written/verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by provider
• Provide emergency care to patients when necessary using basic life support and automated defibrillator equipment, maintaining basic CPR certification.
• Assist with quality measures, including maintenance and recording of required daily equipment checks, requirements and calibration of equipment as needed
• Document complete and accurate patient observations, care and outcomes of interventions in the electronic medical record. Follow appropriate documentation procedure on paper if electronic record is unavailable.
• Report pertinent observations and information, both written and verbal, to appropriate personnel.
• Participate as an integral part of team and behavioral health team, to improve efficiency and service
• Complete all required documentation timely, accurately, and respectfully
• Maintain confidentially concerning all verbal and written information,.
• Fulfills the department’s mission and purpose
Supervisory Responsibilities: None
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be a certified Medical Assistant or Licensed Practical Nurse
• Preference extended to those with two or more years’ experience working within the field
• Integrity/Honesty – Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Superior Customer Service and Community Relations – Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/Interacts with members of the public and other key stakeholders in a way that elicits positive response and participation, which on occasion, may include interaction either one-on-one or with several stakeholders at one time to present information and/or represent the facility’s interests.
• Accountability – Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others
• Written and Verbal Communication Skills – Recognizes or uses correct grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Applying active listening skills.
• Interpersonal Relations – Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
• Program Assistance – Seeks information to understand problems, expectations and needs of program stakeholders. Recommends solutions and serves as resource to improve process, designs, and program management. Supports leadership and staff by planning, preparing, organizing and managing information and materials.
• Self-Management – Organizes and plans for task accomplishments in a way that maximizes efficient performance; establishes and adjusts priorities to ensure timely completion of assigned work/fulfill responsibilities.
• Flexibility – Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Minimum Skills Assessment Requirements Strong customer service background, organizational skills, and oral and written communication skills; must be detail-oriented. Skills and abilities may be evaluated through various standardized pre-employment assessment tools.
Certificates/Licenses/Registrations: Wisconsin Medical Assistant or Licensed Practical Nurse
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The majority of work is performed client homes and various community locations, and occasionally completed in office at the Government Center.