Clerk Receptionist: On-Call
Performs receptionist and general clerical work under basic supervision, while also exercising independent judgment in transactions with the public. Responsible for answering and redirecting incoming calls, requiring familiarity with departmental programs, operations and agency staff. Data processing, record keeping, receiving the public and providing customer service is all included in this position.
This position is used to help with coverage during vacations, sick time and vacancies. Shifts that may need coverage include M-F 7:30am-4:00pm, 3:45pm-8:15pm or weekends from 7:30am-12:30pm and 12:15pm-5:15pm.
Covid-19 vaccine required.
Maintains the confidential nature of client and business information, records and documents per departmental standards and State/Federal Confidentiality Laws.
Answers incoming phone calls and inquiries of a general, non-restricted nature or refers inquiries to the proper official or department.
Receives and/or relays messages to proper department or employee, either in paper or electronic format depending upon the guidelines provided.
Acknowledges and greets clients/visitors as they arrive, directing them and providing information. Notifies appropriate staff person when a visitor has arrived and/or is waiting for an appointment.
Maintains a professional and friendly demeanor with all internal and external customers, clients and staff members.
Schedules and cancels appointments, as instructed, and maintains appropriate records.
If applicable, receives payments, issues receipts and accounts for monies handled.
Performs data entry of agency/departmental information.
Obtains information from public, clients and/or staff members for completion of forms, documents, etc.
Maintains computer information system(s).
Monitors video camera and informs department manager of any issues or concerns.
Develops and maintains files according to departmental standards.
Prepares office for business and closes office on a daily basis.
Types correspondence, memorandums, lists, reports, and other documents.
Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment.
Attends in-service training and meetings, as required and necessary to carry out responsibilities of the position.
Performs related functions as assigned.
Minimum Qualifications Required
Education and Experience:
High School Diploma or equivalent (GED), plus one year of relevant office experience; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.
Knowledge, Skills & Abilities
Excellent phone etiquette.
Ability to thrive at work with minimal supervision and to exercise good independent judgment.
Knowledge of general office procedures.
Strong skills in current software programs (i.e. MS Office – Word, Excel, Outlook and Access).
Skills in typing, record keeping, filing and other general clerical duties.
Ability to operate a variety of standard office equipment such as computers, keyboards relating to personal computers and terminals, calculators, copiers, fax machines, etc.
Typing speed of 40 net words per minute or greater.
Strong written and verbal communication skills.
Ability to print and write legibly.
Ability to understand and carry out oral and written instructions.
Ability to establish and maintain effective working relationships with staff and the public.
Ability to work the required hours of the position.