Clerk II: Economic Support

Application Deadline: 2022-12-30
Job Type: County
Job Description:

Job Summary
Under general supervision performs clerical work of a varied nature, which calls for familiarity with basic agency and unit procedure and the ability to exercise independent judgment in carrying out assignments. Performs clerical tasks for all Economic Support programs including Medicaid, Badgercare Plus, FoodShare, Child Care assistance and the Wisconsin Home Energy Assistance Program.

Essential Duties
Greets and assists consumers that come into the Economic Support area. Determines consumer’s reason for stopping into the agency and directs the person appropriately. Provides basic information on Economic Support programs and services.

Notifies appropriate staff person when an appointment is waiting by either direct phone contact, email, voice mail message or computer system.

Responds to general inquires about the process of applying for FoodShare, Medicaid, Badgercare Plus, Energy Assistance, Child Care, or any other programs administered through Brown County Human Services as forms of public assistance:

– queries State computer system(s) and determines if an application is necessary or other

paperwork is needed to reopen an existing case

– provides the appropriate application forms and, when necessary, answers questions or assists in form completion

– directs those applying in person to the client registration specialist for processing

Responds to basic questions relevant to case status and benefit issuance by researching State computer system(s). Responds to questions regarding correspondence sent to customer by Economic Support Unit.

Provides appropriate paperwork/forms to the customer for the purposes of obtaining needed verification. Explains and assists in the proper completion of the forms. Explains relevant federal, state and agency policy and procedure.

Performs back up client registration functions. Enters data into computer system to register consumer for public assistance programs and schedules appointments when applicable. Researches request before creating a new case to avoid duplication and ensure accuracy. Determines if case meets priority service standards, assigns case to Economic Support Specialist, and/or schedules appointment. Maintains application rotation spreadsheets.

Maintains familiarity with community resources and partnering agency services. Informs customers, inquiring about assistance, of relevant programs available as resources. Provides contact information when requested.

Utilizes Customer Assistance for Re-employment and Economic Support (CARES), CARES Worker Web (CWW) computer system and HE+ to respond to consumer questions.

Answers incoming phone calls on our main Economic Support phone line.

Schedules Energy Assistance appointments upon request.

Records and maintains inventory of Foodshare Quest cards. Assists in issuing temporary Foodshare Quest cards.

Completes sorting, date stamping, coding, scanning and indexing incoming mail.

Monitors inventory of general office supplies and places orders as directed.

Manages the shared email inbox for Support Services. Offers timely responses following encryption rules.

Serves as backup to various duties within the Support Services Unit.

Minimum Qualifications Required
Education and Experience:

High School Diploma, plus one year of office and/or customer service experience; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.

Licenses and Certifications:


Knowledge, Skills & Abilities
Knowledge of general office procedures.
Knowledge of correct spelling, and proper grammar.
Knowledge of and ability to utilize a computer and the required software.

Skilled in the operation of a variety of office machines (i.e. copy machine, fax machine, telephone, and personal computer).
Ability to perform varied and somewhat complex clerical tasks.
Ability to establish and maintain effective working relationships with staff and public.

Ability to assume responsibility and to follow established procedures.

Ability to understand and carry out fairly complex oral and written instructions.

Ability to communicate effectively both orally and in writing.

Ability to perform full data entry function at a rate of 65 net keystrokes per minute.

Ability to work the required hours of the position.

Deadline Note: