CCS Service Facilitator
Purpose of Position/General Statement/Distinguishing Features of Position
This is the entry-level community behavioral health services position built on recovery concepts. Under supervision and direction from the Mental Health, AODA & APS Coordinator and/or Clinical Coordinator, the employee assists consumers with environmental and supportive services designed to address and overcome financial, personal health or family issues; conducts individual or family assessment to determine service needs; provides agency services when appropriate; and refers consumers for other community-based services when needed.
Primary Duties/Job Functions
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be assigned or required.
Position fulfills requirements of CCS Service Facilitator as outlined in Wisconsin Administrative Code DHS 36.
Serves as a member of a multi-disciplinary team serving CCS consumers.
Provides services in support of recovery concepts and practices.
In collaboration with the consumer and his/her supports, conducts comprehensive, strength-based assessments through interviews, home visits and collecting of collateral information.
In collaboration with the consumer and his/her supports, determines the range and type of services needed for preventative or rehabilitative services.
Explains the scope of services and discusses consumer’s rights and responsibilities in relation to the use of services.
Arranges or provides for appropriate services for consumers based on their assessed needs.
In collaboration with the consumer, his/her supports, and other providers, assesses ongoing consumer needs while developing and updating service plans to address needs.
Prepares correspondence, reports, and records as necessary and appropriate.
Provides crisis and short-term intervention for consumers and families.
Provides support as necessary for consumers and/or family or significant others in individual or group formats.
Works efficiently to achieve treatment objectives without duplication of effort and with maximum effective use of time and resources.
Attends and participates in staff meetings, supervision time and other regularly scheduled meetings.
Completes and maintains consumer and program related documentation in a concise, thorough and timely manner.
Maintains confidentiality of records and information relating to consumer’s treatment.
Remains current with licensure/certification and new evidence based practices by attending continuing education courses and seminars or through other sources of information.
Performs other duties as assigned.
Adheres to approved social worker principles, methods and practices, including the National Association of Social Workers (NASW) code of ethics.
Provides after hours on-call coverage to individuals experiencing a behavioral health crisis.
Essential Knowledge, Skills, Experience and Training
ESSENTIAL KNOWLEDGES, SKILLS AND ABILITIES:
Considerable knowledge of DHS 36.
Knowledge of resources for community mental health and ways in which consumers may use these resources.
Working knowledge of common psychotropic medications and their intended benefits.
Skill in working independently and implementing time management strategies.
Ability to work with diverse populations.
Ability to participate in and appropriately apply supervision.
Ability to establish and maintain effective working relationships with consumers, other employees, contract agencies and the general public.
Ability to understand and communicate effectively orally and in writing.
Ability to manage high levels of stress.
Considerable ability to work and make appropriate decisions independently.
EXPERIENCE AND TRAINING REQUIRED:
Bachelor’s degree in Social Work or related Human Services degree. Previous experience in mental health and/or substance use services (public or private) is preferred. Must have access to private transportation at all times for work-related duties. Must possess a valid State of Wisconsin driver’s license or have the ability to obtain one.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is largely sedentary. Work locations include office, at consumer’s home, or in the community, which requires travel to different locations for performance of work duties. Hand-eye coordination is necessary to operate instruments, equipment, computers, and various other pieces of office equipment.
While performing the duties of this job, the employee may frequently be required to stand; walk; use hands to handle, feel, or operate objects, or controls; and reach with hands and arms. The employee may regularly be required to sit; stoop; kneel, talk or hear.
The employee must occasionally lift and/or move up to 25 pounds or more.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
TOOLS AND EQUIPMENT USED:
Personal computers, including Microsoft Office, standard equipment of a data processing office, including photocopiers, calculator; motor vehicle; telephone.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the office work environment is usually quiet to moderate.
Occasionally position may travel to other offices in the county or stay overnight out of town to attend training.
This position is also part of our on-call system that assesses individuals experiencing a behavioral health crisis (in a safe location) afterhours and on weekends.
Deadline Note: