Case Manager – Community Support Program
General Summary
Provide individualized, client centered case management to enhance the ability of persons diagnosed with chronic persistent mental illness to live in the community, implement coping skills, manage day to day life functions, and reduce the risk of hospitalization. Sixty percent of CSP case management services are provided in the community or in the consumer’s home. Responsible for providing truthful and accurate written and verbal communications.
Duties and Responsibilities
Essential Job Functions
1. Maintain a regular schedule of supportive 1:1 contact, both in home and office, to monitor clients’ day to day functioning and symptoms.
2. Report medical/psychiatric concerns directly to Community Services Manager and prescribing psychiatrist.
3. Provide crisis intervention, assist in development of natural supports, make necessary referrals for services, assist with activities of daily living, and advocate for clients.
4. Complete required paperwork according to DHS regulations, including daily documentation of all client contacts and collateral contacts; develop initial treatment plans and crisis plans, and update at least once every 6 months.
5. Attend psychiatric and medical appointments with clients as needed.
6. Assist clients with applying for Disability Benefits, Medicaid, FoodShare, Rental Assistance, Energy Assistance, Payee Services, and other supportive services as needed.
7. Provide coordination, including transportation as necessary, to ensure client attendance at psychiatric and medical appointments and other services necessary in the client’s case plan and/or for the client’s well-being.
8. Work with family members, guardians, and significant others to provide support and education in order to maximize client participation in treatment programs.
9. Participate, along with other CSP staff, in organizing, facilitating and conducting large social, recreational and/or educational events or programs.
General Job Functions
1. Monitor commitments and WATTS reviews as needed.
2. Provide after-hours emergency “on-call” services on rotating basis with other clinical staff.
3. Employee must remain within a 50-minute response time to Door County Medical Center while on crisis call.
4. Perform other related case management duties as assigned by the Program Director.
Requirements
Required Training and Experience
1. Graduate of a certified college or university with a bachelor’s degree in Social Work or related field. MSW degree preferred.
2. Two years of experience working with individuals with severe and persistent mental illness.
3. Complete State on-line training to be approved as screener for MH/AODA functional screen within six months of hire.
4. Complete 40 hours of Crisis Services training to meet HFS 34 Crisis Orientation within 3 months of hire.
5. Current valid driver’s license.
Knowledge, Skills, and Abilities Required
1. Demonstrated knowledge of the principles and practice of community mental health services and the ability to work therapeutically to deliver a broad range of intervention services to individuals with chronic persistent mental illness and their families.
2. Good organizational skills to assess, arrange, and conduct a variety of services as appropriate in often rapidly changing situations.
3. Ability to use tact and courtesy in maintaining an effective working relationship with department employees, county supervisors, county officials, and general public.
4. Maturity, good judgment, and a high degree of patience.
5. Ability to read, comprehend, and communicate, both verbally and in writing.
6. Strong computer skills. Working knowledge of Word and Outlook are needed for documentation and scheduling. Case records are maintained in an electronic records system.
Physical & Working Conditions
Approximately 60% of work is performed in consumers’ homes or other community settings. Clients’ residences may have varying degrees of cleanliness, safety, and potential harm or injury to self. Driving a vehicle throughout the county, at all times of the day, in varying climates.
Nearly 40% of time work is performed in a normal office setting with little or no discomfort from temperature, dust or noise. Interacting with other employees, general public, whether walking in or on the telephone may be encountered.
Approximately 40% of work is performed stationary at a desk, working on a computer keyboard and/or telephone, with about 10% of work performed moving throughout the office or building. Over 75% of the work is performed by talking, hearing, and using both far and near vision. Occasional lifting is required up to 10 lbs. (i.e., paper and equipment).
In an effort to provide for continuity of County government and to cope with the problems of the emergency, you may be required to work during a proclaimed state of emergency, consistent with Sec. 323.14, Wis. Stats. and County emergency management plans and programs.
The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons.
Deadline Note: