Behavioral Health Supervisor: Crisis Services
Coordinates all aspects of the Emergency Detention process and community based system involved in Emergency Detentions. This position is responsible for developing, monitoring and evaluating crisis mental health services for children and adults provided internally and with contracted services. This position is to create and maintain a system for data collection, analysis, and identify strategies to expedite the detention process, identify and reduce obstacles in decision making and promote crisis plan continuity, while promoting person centered practice. This position is responsible to create and oversee a crisis coordinating committee
Assists in the overall planning, directing, and evaluating of all crisis services for adults. Works with the Manager of Behavioral Health and the Hospital and Nursing Home Administrator of the Community Treatment Center.
Participates in the development/revision, implementation, and communication of goals, policies/procedures, and standards for the clinical services in accordance with the agency’s mission/goal and standards set by regulatory bodies.
Provides supervision to direct services staff responsible for commitments and hold opens in the community.
Develops, monitors and evaluates crisis mental health services for children and adults provided internally and by contracted services
Creates and maintains a system for data collection, analysis, and identifying strategies to expedite the detention process, identifies and reduces obstacles in decision making.
Promotes crisis plan continuity and the integration of person centered practice.
May serve as the Behavioral Health Services Manager in the Manager’s absence, as assigned.
This position is responsible for creating and overseeing a crisis coordinating committee.
Conducts employee performance appraisals, makes recommendations for and implements employee disciplinary actions to include termination when necessary; acts as first step in grievance/complaint procedure.
Acts as a liaison gathering information and conducting the initial investigation into the grievances/complaints regarding any emergency detention concerns identified by stakeholders within the emergency detention system procedure.
Works with community agencies to develop and implement needed services for the consumer population served.
Interviews and recommends personnel for hire per Human Resources procedures.
Acts as the Client Rights Specialist in resolution of consumer complaints relating to the Emergency Detention Process for both inpatient and community services grievances.
Oversees DHS 34 required training program for inpatient and outpatient staff to ensure compliance; provided additional staff training targeted to improve DHS 34 and DHS 51 Systems for the county.
Maintains the confidential nature of consumer and business information.
Is knowledgeable of pertinent county, state, and federal regulations, applicable to our programs.
Provides public information regarding the programs provided to various community agencies and public groups.
Attends staff meetings, in-service training, clinical and administrative meetings, and outside agency training sessions as assigned
Completes and maintains necessary documentation according to applicable requirements, codes and policies.
Minimum Qualifications Required
Education and Experience:
Master’s degree in social work or related field with three years of experience, post licensure, in the mental health and/or AODA fields; plus 3,000 hours of supervised experience in clinical practice required; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities. Dual licensure and experience in both mental health and AODA strongly preferred.
Licenses and Certifications:
Valid Wisconsin Driver’s License
State Licensed Clinical Social Worker required
AODA licensure preferred
Clinical Supervisor license preferred
Knowledge, Skills & Abilities
Knowledge, Skills and Abilities:
Current knowledge of principles of management and supervision. Helpful to understand community organizing.
Current knowledge of the community and human services resources.
Knowledge of the provisions of federal, state, and local legislation, rules and regulations pertaining to programs being coordinated.
Knowledge of psychopathology, psychopharmacology, psychotherapeutic techniques.
Knowledge of and ability to utilize a computer and the required software.
Ability to bill Medical Assistance.
Ability to coordinate programs.
Ability to maintain emotional stability in stress situations.
Ability to initiate contact with others.
Ability to maintain records and reports accurately.
Ability to communicate effectively both orally and in writing.
Ability to demonstrate skills in problem solving.
Ability to follow oral and written instructions.
Ability to establish and maintain effective working relationships with staff and the public.
Ability to work the required hours of the position, with a minimum of 40 hours per week.
Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
Intermittent standing, walking and sitting; occasional driving.
Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
Frequent bending, twisting, squatting, climbing, reaching, and grappling.
Communicating orally in a clear manner.
Distinguishing sounds at various frequencies and volumes.
Distinguishing people or objects at varied distances under a variety of light conditions.